Training Manager

Location:

Posted:

February 10, 2014

Margaret Chalmers

919-***-**** - ************@*******.***

Qualifications Summary

Resourceful client relations professional with over 10 years’ IT and business experience in writing, support,

training, troubleshooting, documentation, and team leadership.

Solutions specialist and content architect able to communicate with individuals at all levels. Confident and

poised liaison between technical and non-technical partners.

Professional Experience

Communication and Client Relations Experience

* Supported use of four grants administration, data collection, and evaluation systems for Federal partners

* Managed staff of first- and second-tier Helpdesk team, three in-house trainers, and 10 regional trainers;

consistently received agency awards for client support

* Created custom application support e-library by designing and writing User Guides, Step Guides, e-

Learning modules, and newsletters used nationwide by Federal and non-Federal partners

* Prepared and conducted conference presentations and seminars for Federal grant administrators and

grantees in ten regions and Washington, DC

* Collected client requirements and liaised with application designers and developers throughout the life

cycle of new custom applications

* Assisted financial clients with document processing, monetary transfers, investment processing

* Copy edited and proofread novel for publication

Training Experience

*Designed and presented traditional classes, distance learning, and trainer training

*Designed course curriculum, outlines, and evaluations for custom applications, Microsoft Word, Business

English and Office Skills

*Conducted Team Building and Leadership training

*Gathered client requirements, conducted end-user acceptance testing and, pre- and post-deployment

training and evaluations

Employment and Related Work

On-Call Branch Office Administrator, Edward Jones, Raleigh, NC

current

Team Lead for Custom Application Support and Training, SMDI, under contract to the Administration for

Children & Families (ACF), Department of Health & Human Services (HHS), Washington, DC 1999-2009

Start-up Operations Manager, American Management Resources Corp., Ft. Myers, FL

Business Skills Instructor, Catonsville Community College, Catonsville, MD

Education and Honors

Bachelor of Arts, Interdisciplinary English/Philosophy, University of South Florida

Phi Kappa Phi Honor Society

HHS Honor Award (2 years), ACF Assistant Secretary Honor Award (4 years), and the ACF Regional

Administrator’s Partnership Citation