Customer Service Sales

Charles Lee Harris Jr.

**** *. **** **

Hillside, IL 60162

708-***-****

*******.******.**@***.***

Summary

Business professional with a vast background in customer service and sales

administration. Daily tasks require strong verbal and written

communication skills, including knowledge of computer systems in a business

environment.

Objective

To obtain a position that will best utilize my strong customer service and

administrative skills.

Professional Experience

Social Security Administration - Teleservice Representative

Chicago, IL 2003 - Present

. Reconciling discrepancies causing interruption in the receipt of

monthly Social Security benefits.

. Making determinations of eligibility or ineligibility of

benefits.

. Resolving complex issues regarding both under and overpayments.

. Answering questions and resolving problems concerning Medicare

payments.

. Referring callers to services provided by private, nonprofit and

governmental agencies in their communities.

. Explain and interpret laws, regulations, policies and procedures

applicable to the caller's situation.

. Efficiently respond to incoming calls from beneficiaries.

Airport Chevrolet - Customer Service

Rep. Memphis, TN 2000 -

2003

. Processed customer credit applications through mainframe system

using guidelines instructed by company.

. Verbally communicated with customers on Beacon Score and

application status.

. Handled multi-line switchboard for all incoming calls by

referring calls to respective parties.

. Scheduled customer appointments on a daily basis.

Randstad - Lab

Technician

Southhaven, MS 2000 - 2002

. Communicated with vendors regarding use of laboratory guidelines

and quality of company products.

. Performed daily test on roofing materials to determine strength

and durability.

. Processed all analyst and tests results into Microsoft Excel

reports.

United Stationers - Shipping

Clerk Carol Stream,

IL 1998 - 2000

. Scheduled daily deliveries of incoming packages.

. Processed paperwork in a timely manner for customer trucks.

. Developed recognition committee to improve quality performance.

Education

Robert Morris Business College - Business Administration

Chicago, IL 1998 - 2000

Proficient in the use of Microsoft Word, Works, Excel, Power Point and

Outlook.

Contact this candidate