Customer Service Assistant
Resume:
Karlene Monique Collins Jordan
Phone: 020******** (Home)
077******** (Mobile)
Email: ***************@*******.***/**************@******.***
objective
Seeking a challenging role which will utilize
my skills and ability and to secure a position
in an established organization with a stable
environment so that I can foster a lasting
relationship with your organization.
Experience
Accounting Technician I
March 2011-January 2012
Water and Sewerage Authority
Sourcing of all necessary materials needed
for the efficient completion of all North and
Central Contracted projects
Issue Stores Requsitions for all North and
Central Contracted projects of the
Authority
Maintain a Database for the issue and use
of the Requisitions
Establish and Maintain contact with the
Contractors
Work in a team based environment to
enhance production and motivation
Prepare Cost Accounting and Completion
reports to allow for timely payment of the
Contractors
General office duties
Accounting Technician II
November 2010 Feburary 2011
Water and Sewerage Authority
Supervise staff consisting of six
members
Write performance appraisals
Set targets for memebers of staff
Liase with senior staff members
Attend administrative meetings
Produce monthly reports on staff
attendance and punctutality
Accounting Technician I
March 2006 October 2010
Water and Sewerage Authority
Sourcing of all necessary materials
needed for the efficient completion of
all North and Central Contracted
projects
Issue Stores Requsitions for all
North and Central Contracted
projects of the Authority
Maintain a Database for the issue and
use of the Requisitions
Establish and Maintain contact with the
Contractors
Work in a team based environment to
enhance production and motivation
Prepare Cost Completion reports to
allow for timely payment of the
Contractors
General telephone duties
Project Assistant I
January 2004 Feburary 2006
Water and Sewerage Authority
Source materials for all North in
house water projects
Mainatain daatbases on all the
materials used on the projects
Work in a team based environment
to enhance production and
motivation
General office duties
Staff Assistant I/II
October 2002 December 2003
Water and Sewerage Authority
Mainatain databases on all the
materials used on the projects
Work in a team based environment
to enhance production and
motivation
General office duties
Debt Recovery Agent (Contract)
March 1999 August 2002
Telecommunications Services of
Trinidad and Tobago
Collect outstanding balances on Mobile
accounts
Call and do site visit to Mobile customers
with the intention of retrieving
outstanding monies
Prepare weekly reports on progress of
collections
General office duties
Marketing Assistant (Redundant)
December2001 – March 2002
October 1999 – March 2001
BWIA West Indian Airways
Make reservations for all BWEE Miles
and Club BWEE passengers
Update BWEE Miles accounts
File used ticket stubs
General office duties
Sales Clerk/ Cashier
October 1999 – March 2001
BWIA West Indian Airways
Sell perufmes, cigarettes and alcohol
in Duty Free.
Cashing duties
Prepare monthly reports on
acheivements of targets set by
management
Bank Teller/ Customer Service Advisor
September 1994 September 1998
Scotiabank Trinidad and Tobago
Limited
Provide superior customer service
Conduct all local/commercial and foreign
money transactions
Open and close savings and current accounts
and fixed deposits
Assist customers with requests for
adjustments to accounts
Assist with general operation of the
branch
Provide relevant training for incoming staff
for Teller/Clerk positions
Perform duties of Junior Relief Officer in all
departments
Overall Teller/Clerk duties at branch
SKILLS
Sabre
MS Office
Excel
Project Management
MS Project
Cost Accounting
Typing
Filing
Minute Taking
Data Entry
Negotiation
Performance Appraisal Writing
PROFESSIONAL TRAINING
Customer Service
Sabre
Debt Recovery (Collections)
references
References available upon request.
Contact this candidate