Customer Service Computer Operator

Location:

Posted:

February 10, 2014

Michael Roseberry **** Jackson Lane, Cumming, GA *0028

Hm: 770-***-**** Cell: 706-***-**** ****@*********.***

PROFILE: A highly creative, technically skilled, and results-focused professional

recognized for providing technical solutions to maintain business infrastructure in a

timely and cost-effective manner.

QUALIFICATIONS:

SOFTWARE: Strong familiarity with the following: CA7/CA11, JOBTRACS, ZEKE,

OPCA,TWS,OMEGAMON, TMONS/MVS, NETVIEW, INFOMAN, LOOK, UNIX,

REMEDY, HEAT, PANVALET, ISPF, SDSF, TSO, JES2, JES3, JCL JSF, VSE/ESA,

OS/MVS/ESA, VM/SP/XA/ESA, VTAM, CLARIFY, VAX/VMS, MOM, TIVOLI

HARDWARE: Experience using the following: IBM 30xx – 9742, RISC 6000, Amdahl,

VAX/VMS, SUN UNIX, Xerox, STC & IBM Peripherals, AS-400, IBM, 3274, 3800,

3420, 3803’s, and 4480’s

EDUCATION: Computer Science, A+, CCNA, CCNP & MCSA Training, UNIX

PROFESSIONAL EXPERIENCE:

Computer Analysis 09/08 - 12/2013. Sita Aero Atlanta, Ga. Monitoring of

activity on four syplex's including job flow and abend recovery in Job-trac's.

Monitoring of Unikix platforms and related servers, periodic reboots and service

availablitity checks. Creation of user id's and the resets of password's. First

contact for customer service issues. Escalation of conference calls relating to

Priority 1 issues.

Computer Operator 01/07 - 04/08. Siemens Energy Corp. Alpharetta, GA.

Responsibilities: Production and status of online facilities, Mom, Whatsup

Consoles & AS400. Problem reporting for abended jobs and network issues.

Computer Operator 02/06 – 01/07. IBM thru CDI, Alpharetta, GA.

Responsibilities: Monitoring of Production, Job flow System resources, IPL’s,

System recovery & Tier 1 problem reporting.

Computer Operator 05/03 – 10/04. IBM thru Tek Systems Atlanta,

GA. Responsibilities: Monitoring of Production, Job flow System resources, IPL’s

and system recovery & Tier 1 problem reporting.

Computer Operator 03/1998 – 12/02. AOL/Time Warner Cable, Englewood,

CO. Responsibilities: Monitor Mainframe, Peoplesoft Servers, Job Restarts /

Restores, Remedy problem reporting, Call out & escalation, VPS reports,

Devices & File availability, Security issues. Provided training & supervision for

new operators.