Customer Service Sales

JENNIFER R. CRISCIONE

760-***-**** • ********.*********@*****.***

HIGHLY MOTIVATED & SELF DRIVEN INDIVIDUAL

WITH LEADERSHIP QUALITIES & METICULOUS ORGANIZATIONAL SKILLS.

HIGHLY PROFICIENT IN ALL COMPUTER PROGRAMS,

WITH EDUCATION AND SKILLS IN MARKETING, ADVERTISING & INTERIOR DECOR.

INTERESTED IN EXPANDING MY KNOWLEDGE AND APPLYING THE SKILLS I HAVE AQUIRED

WITHIN A JOB FIELD THAT WILL HELP FURTHER CRAFT MY TALENTS & ABILITIES.

EDUCATION

2000-2004

ST. JOHN VILLA ACADEMY H.S.

-HIGH SCHOOL DIPLOMA

2004-2011

THE COLLEGE OF STATEN ISLAND [C.U.N.Y]

-BACHELOR OF ARTS: ENGLISH WRITING

• ALSO STUDIED: MARKETING, ADVERTISING & COMMUNICATIONS

WORK EXPERIENCE

DESERT WINDOW CREATIONS, LLC

2013 – CURRENT

•OWNER/OPERATOR

FULL SERVICE WINDOW TREATMENT COMPANY – SALES & INSTALLATION

DESERT RESORT MANAGEMENT

JUNE 2013 – JANUARY 2014

•SERVICE DESK, CUSTOMER SERVICE

RESPONSIBILITIES INCLUDE:

ANSWERING/DIRECTING/SCREENING EXTREME HIGH VOLUMES OF PHONE CALLS

CREATING WORK ORDERS; CONTACTING & FOLLOWING UP WITH HOMEOWNERS & VENDORS

KEEPING THE OFFICE NEAT & CLEAN; SETTING UP CONFERENCE ROOMS

MANAGING OFFICE CALENDAR; SCHEDULING CONFERENCE ROOMS, GOTO MEETINGS, ETC.

INTERACTING WITH HOMEOWNERS, VENDORS, MANAGERS & STAFF

COLLECTING HOA DUES, SELLING REMOTES, FOBS, CARDS, KEYS, ETC.

ROBERT DEFALCO REALTY

2004 – MAY 2013

• EXECUTIVE ASSISTANT / MARKETING & ADVERTISING / INTERNET & SOCIAL MEDIA TECH

RESPONSIBILITIES INCLUDE:

MAINTAINING, SCHEDULING & ORGANIZING ANY OPEN HOUSE TIMES, DATES, PROOFS & MATERIALS

FILING & ORGANIZING ALL PAPERWORK / DOCUMENTS

ANSWERING, DIRECTING & TRANSFERRING MESSAGES & HIGH VOLUMES OF PHONE CALLS

FAXING, COPYING, & SCANNING OFFICE DOCUMENTS

CREATING LISTING PACKETS FOR AGENTS

INPUTTING NEW LISTINGS, EDITING PHOTOS & WRITING UP DETAILS / CLOSING OUT LISTINGS & FILES

COMMUNICATING BY E-MAIL/PHONES/MAILING WITH AGENTS, CLIENTS, OTHER EMPLOYEES

UPDATING AGENTS ON NEW OFFICE INFORMATION, ASSISTING ALL AGENTS WITH DAILY OFFICE

ISSUES

CREATING TEMPLATES / WORKSHEETS / DOCUMENTS ON WORD, EXCEL, POWERPOINT PROGRAMS

ONLINE ADVERTISING: WORKING ON SEVERAL SOCIAL MEDIA SITES SUCH AS: FACEBOOK, TWITTER,

LINKEDIN

REGULATING INTERNET SITES SUCH AS: TRULIA, ZILLOW, REALTOR.COM, POSTLETS, CRAIGSLIST, ETC.

REGULARLY BLOGGING & MAINTAINING COMPANY WEBSITE

SKILLS IN:

MICROSOFT WORD/EXCEL/POWERPOINT

ONLINE ADVERTISING & MARKETING: CRAIGSLIST, POSTLETS, ZILLOW, TRULIA, YOUTUBE,

REALTOR.COM, ETC.

BLOGGING / LETTER WRITING / PERSONALIZED FLYER & POSTCARD CREATION

‘INTERIORS BY JENNIFER’

2011 - CURRENT

• OWNER/OPERATOR - PRIVATE SERVICES

FULL SERVICE INTERIOR DECORATING / HOME STAGING SERVICE

SERVICES INCLUDE:

HOME DECORATING - HOME STAGING - INTERIOR DÉCOR [INCLUDES ALL ASPECTS OF INTERIOR

DECORATING: FULL SERVICE]

S.I. PREMIERE PROPERTIES

2010 - 2012

• MANAGEMENT / MARKETING & ADVERTISING

RESPONSIBILITIES INCLUDE:

AGENT & INTERN RECRUITMENT

ORGANIZE OFFICE EVENTS & MANAGING STAFF

ONLINE ADVERTISING, MARKETING & BLOGGING ON COMPANY’S WEBSITE

CREATING ORIGINAL OFFICE PAPERWORK & FILING SYSTEMS – BRANDING COMPANY NAME & IMAGE

ORGANIZING, SCANNING & FAXING OFFICE DOCUMENTS

CREATING LETTERS & TEMPLATES / MAILING SYSTEMS / DIRECT MAILINGS / FARMING AREAS [MASS

MAILING & EMAILS]

ADVERTISING: CREATING TEMPLATES [FLYERS, POSTCARDS] PLACING ORDERS, PROOFING:

MAGAZINE, NEWSPAPERS, ETC.

MAINTAINING SOCIAL MEDIA SITES SUCH AS: FACEBOOK, LINKEDIN, TWITTER

ANNOUNCING, ORGANIZING & PLANNING OPEN HOUSES

SKILLS IN:

MICROSOFT WORD/EXCEL/POWERPOINT – CUSTOM FLIERS, LETTERS, BLOGGING

ONLINE ADVERTISING & MARKETING: CRAIGSLIST, POSTLETS, ZILLOW, TRULIA, ETC.

‘ANGELO’S FAVORITE’

2004 - 2010

• MANAGEMENT / MARKETING / SALES

RESPONSIBILITIES INCLUDE:

DESIGNING / BRANDING COMPANY NAME & LOGO

MANAGING, ORGANIZING & PLACING ORDERS / SALES

MARKETING & ADVERTISING FOR COMPANY

INTERFACING WITH THE PUBLIC/CLIENTS/OWNERS/EMPLOYEES

BAKING, PACKAGING & DISTRIBUTION OF PRODUCT

ORDERING MERCHANDISE / HANDLING INVENTORY

SKILLS/INTERESTS

HIGHLY PROFICIENT IN ALL MICROSOFT APPLICATIONS

ALSO PROFICIENT IN INTERNET & OTHER ADVERTISING SOURCES

HIGHLY SKILLED IN WRITING / JOURNALISM / BLOGGING

HOME DÉCOR & STAGING ABILITIES – TOOK ONLINE A.P.S.D

REFERENCE LIST

MICHAEL GENTILESCO [ROBERT DEFALCO REALTY] 917-***-****

MANAGER

GINA GUERRIERO [S.I. PREMIERE PROPERTIES] 917-***-****

BROKER/OWNER

MARISELA QUIROS [DESERT RESORT MANAGEMENT] 805-***-**** -

STAFF/SERVICE DESK

CATHERINE GARCIA [DESERT RESORT MANAGEMENT] 760-***-**** –

MGR. ADMIN

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