Customer Service Representative/Supply Chain Professional

BRIAN BUFFINGTON

( **** Windsor Court ( Loves Park, Illinois 61111-6963

( Home: 815-***-****

SUMMARY: ( Customer Service and Supply Chain professional with 20+

years of experience. Skills and background include

management of staff and responsibility for servicing major

accounts and key suppliers.

< Proven ability to manage people, deal effectively with

customers and supply chain partners in solving problems, and

develop creative/effective solutions to meet both company and

customer needs.

EXPERIENCE: WS HAMPSHIRE, INC., Hampshire, Illinois

Materials Manager (Promotion 2007-2014)

o Responsible for purchasing all materials, supplier

development, warehousing, and inventory management at this

facility.

o Designed and implemented an inventory cycle counting program.

Achieved 97% inventory accuracy over 3 years during this

program.

o Communicated expectations to supply chain partners so we

could achieve our company goals.

Customer Service Representative (2006-2007)

o Ensured all customers received the best customer service

possible through processing quotes, orders, returns, and

general correspondence. Reviewed, updated, and implemented

the return material authorization procedure.

SUPPLYCORE, INC., Rockford, Illinois

Client Support Representative - Lead (2004-2006)

o Responsible for managing and documenting all customer

communications and providing daily support to clients.

Supervised team members in regards to production standards

and behavioral issues. Ensured smooth processing of customer

orders from quotation through product delivery including any

returns or exchanges as necessary.

PACIFIC SCIENTIFIC, Rockford, Illinois

Account Representative (2001-2004)

o Ensured all customers received the best customer service

possible through processing quotes, orders, returns, and

general correspondence. Reviewed, updated, and implemented

distribution policies and procedures manual. Produced

training documentation and trained sales administrators in

key areas within the customer support group. Participated on

multiple continuous improvement teams to increase operational

efficiencies.

ROCKNEL FASTENER, INC., Rockford, Illinois

Sales Service Supervisor (2001)

o Supervised, trained, and provided leadership to two customer

service representatives, five shipping associates, and

fifteen sorting associates. Ensured all customers received

the best customer service possible through processing orders,

quoting, pricing, scheduling, quality, delivery, and

shipping.

ELCO TEXTRON, INC., Rockford, Illinois

Sales Service Supervisor (Promotion 1996-2001)

o Supervised, trained, and provided leadership to nine customer

service representatives and sales assistants. Communicated,

implemented, and interpreted customer service policies and

procedures. Participated on continuous improvement teams to

increase operational efficiencies. Maintained positive customer

relations while promoting a wide range of products and services

to existing and potential customers.

Account Manager (1990-1996)

o Ensured all customers received the best sales service possible

through processing quotes and orders, preparing general

correspondence, and communicating with other departments, as

required.

EDUCATION: Illinois State University, Normal, Illinois

Bachelor of Science Degree

Major: Organizational Management with emphasis in Human Resources

Minor: Business Administration

SKILLS: PC proficiency including Microsoft Office software products

AS400, Oracle, JD Edwards, and Epicor Vantage computer systems

Inventory Cycle Counting

TRAINING: Continuous Improvement Training

Global 8D Training

Total Quality Management

Safety Training

Textron Leadership Series - Track I & Track II

Certified Internal Quality Auditor

Management Certificate Series, University of Wisconsin-Madison

Business Extension

Customer Focused Supply Chain Management

Managing Inventory and Cycle Counting

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