Customer Service Representative
Resume:
Jenna Morgan
Chicago, Il *****
*************@*****.***
Education:
Loyola University Chicago, Chicago IL
Bachelor of Arts, December 2011 Majors:
International Studies and History
John Felice Rome Center, Rome Italy
Semester abroad (Spring 2010)
Gold Service Certified Guest Service Professional (CGSP) by American Hotel and Lodging
Association
Work Experience:
Choose Chicago, Chicago, Il
City Concierge, July 2012- Present
• Engages with visitors to define individual and group needs
• Proactively delivers desired concierge service assistance to visitors in a timely and efficient
manner. Including; recommending and booking restaurants, tours, attractions, visitor
attraction passes and giving directions
• Creating memorable experiences and delivering excellent service to visitors
Imerman Angels, Chicago, Il
Intern, September 2011- January 2012
• Created pertinent content for Facebook and Twitter every week
• Recorded, filed and receipted incoming donations twice a week with Salesforce
• Organized and sent outgoing mail and brochures daily
• Assisting with various clerical duties
Loyola University, Chicago, Il
Digital Media Lab Advisor, August 2010- January 2012
• Instructed clients how to use various programs in labs
• Assisted and solving client computer problems
• Troubleshoot computer problems
Global Alliance for Africa, Chicago, Il Intern,
January 2011- May 2011
• Investigated current events in Africa
• Managed social media marketing with Facebook and Twitter
• Posted relevant information and articles on Facebook and Twitter
• Receipted and mailing donation receipts
Pizza Hut, Carol Stream, Il
Customer Service Representative, September 2006- April 2011
• Answered and recorded customer phone orders
• Prepared food orders
• Trained eight new employees on answering phones and preparing food orders
• Assisted management with closing duties, such as; cleaning and closing the till
Language Skills:
• Fluent in American Sign Language and conversational with Italian and Spanish
Computer skills:
• Microsoft Word, Excel, PowerPoint, Outlook, SalesForce, Final Cut Pro, I Movie, Adobe
Photoshop, Adobe Captivate, Light room Photo Editing
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