Sales Customer Service

Customer Service Customer Support Sales and Marketing

Qualifications Profile

Proactive, self-motivated, and goal-oriented professional, with extensive

background in customer service; coupled with effective communication and

decision-making skills. Pronounced, persistent, and results-oriented;

commended for developing pioneering ideas. Known for adeptness in

cultivating strong and positive customer relationships and business

associations. Reliable team player; able to complete tasks efficiently.

Highly skilled in art of public speaking and addressing professional

presentations. Armed with solid customer relation expertise with an

inherent sense of empathy in understanding and dealing with the needs and

desires of people of diverse cultures and backgrounds.

Core Competencies

Planning Skills

Problem-Solving

Public Relations

Cost Reduction Strategies

Strategic Planning

Client Development

Professional Experience

Dignity Memorial \ Stockbridge, GA

2013 - 2014

Family Service Advisor

. Assisting families with essential arrangements for Funeral Home or

Cemetery needs ahead of time.

. Ability to work well as part of a team, provide service benefits,

purchasing of markers and caskets.

. Creative, Energetic, comfortable doing in home sales and conducting group

presentations.

. Professional, detail-oriented, self-motivated, and passionate about

helping families.

Oldcastle Jonesboro, GA

2012- 2013

Sales Coordinator

. Collaborate and communicate with the clients to resolve issues and

complaints with regard to customer's account.

. Manage the processing credits and exchanges.

. Regularly execute the collection of accounts receivables.

. Provide continuous attention to walk-in customers by presenting

samples, measure, as well as take orders.

West at Home American Express Omaha, NE

Customer Care Professional 2011-2012

. Utilize empathy, rapport-building competency, and exceptional customer

service all members.

. Exhibit exemplary knowledge and skills on product knowledge and

services.

. Use negotiation and communication aptitude to enhance win-win

solutions.

Prologix Distribution Services Marietta, GA

Route Sales Representative 2006-2010

. Presided over the examination of documents, materials, and required

products to ensure customer satisfaction.

. Evaluated the completeness, accuracy, and conformity with standards

and specifications by monitoring work. processes in distribution

center area.

Notable Accomplishments

- Effectively decreased returns on promotional display from 2.8% to

0.5%, and gained $110K savings.

- Took charge of maintaining 100% of book and magazine inventory.

JPMorgan Chase Kennesaw, GA

Sales Support Representative 2005-2006

. Administered over 75 calls per day by rendering solutions with the

customer issues, concern, and complaints.

. Monitored the enhancement of call duration in less than two minutes by

implementing efficient tracking systems.

Accomplished billing transactions in a precise and timely mannered

and rendered excellent customer service.

AdvanceMe, In., Kennesaw, GA

Independent Sales Representative 2004-2005

. Provided owners with working capitals by providing recommendations

toward operations development.

. Secured the functional effectiveness of businesses through giving

advice to clients regarding policies and operating procedures.

Notable Accomplishment:

- Participated in promotional advertising alongside business owners

to augment new sales negotiated from $4K to $50K.

IBM Smyrna, GA

Territory Sales Representative

1999-2003

. Resolved customer issues and concern by identifying best system

solutions through coordination with IBM.com sales representatives and

business partners.

Notable Accomplishments:

- Coordinated with the internal and external sales representatives in

selling and supporting the pSeries UNIX base hardware, which

resulted in exceeding quarterly goals by supervising Central United

States regional sales territory.

- Took part in the quarterly sales calls which resulted in potential

sales of more than $500K.

- Drove increase in sales revenue by 16% as well as sales

representatives by 75% by determining accounts to obtain new

business with representatives by merging sales blitzs.

Others Positions Held:

Business Development Representative 1996-1999

Notable Accomplishments:

- Determined new RS/6000 and pSeries opportunities through cold

calling with the Fortune 500 accounts in the Eastern United States

region.

- Communicated with competitive accounts to create leads through the

development of new opportunities.

Direct Marketing Representative 1994-1996

Notable Accomplishments:

- Successfully sold more than $500K of RS/6000 including network

hardware to software developers customers.

- Evaluated technical problems that resulted to increase in company

revenue by 15%.

Education

CNET Networking Program-Expected date of Completion: 2015

Clayton State University Morrow, GA

Activity

Volunteer Southern Regional Health System Oct 2010-Present

Awards and Honors

100% Club Q2 and Q4

Hardware Service Lead Award Q2

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