Management Manager

Executive Summary:

Working as an influential senior manager with 25+ years of achievement in

leveraging business solutions to drive organizational growth, performance,

profitability, and expand intellectual property capital. Focused driven

individual acting as a change agent capable of orchestrating transformative

business strategy through data-driven decisions. I am a collaborative

champion of innovation with a focus on developing flexible scalable

solutions for consumer and organizational issues. I am experienced in high-

growth, startup, and turnaround environments with extensive knowledge of

the retail, transportation and financial industry.

Personnel Achievements:

. 99.99% system up time for over 20 years, on all data centers I managed.

. Achieved green status on all disaster recovery within three months for

nine departments.

. Cost analysis with budget forecasting to reduce TCO.

. Reduced total problem incidents from over 750 a year, to fewer than nine

incidents per month.

. Data center move projects with zero down time.

. Total budget responsibilities of over $50m

. Managed staff globally in three countries rotating support to cover

7x24x365.

Skill Highlights: 25+ years' experience

. Service Level Agreements

. Process design improvement

. Change management

. Data Center Management

. Problem management

. Department policies

. Disaster Recovery Contingency design

. Vendor Relations

. Sales

. Budgeting and forecasting

PROFESSIONAL EXPERIENCE

SUNRISE INFORMATION TECHNOLOGY SOLUTIONS GROUP DEC 2008--CURRENT

SME

. Current projects include detailed design/ planning / implementation for

data center construction / consolidations.

. C-level management initiating new business discussion and direct

interface the go to person for all project phases of the build out.

. Vendor management lining up all needed vendors for a successful data

center builds.

. Budget responsibilities, keeping stakeholders and executives up to date

on current budget spends and forecasting for the completion of the

project.

. New technology staying current on new technology to increase the efficacy

of the data center.

. Healthcare hospital projects from staffing to data center moves within

the hospital, moving and coordinating critical systems software

migrations along with physical equipment moves.

. Facilities/ data center consolidations with complete detailed plans from

people placement to Telco turn up/down to new circuit installs.

. Contract negotiations and policy /processes custom fit to each facility

using the standards.

. Manage a team of technical experts, systems admins, network engineers,

and DBA's application programmers, Engineers, Construction crews.

. Responding and writing up RFP along with SOW to win contracts working

directly with C-level management to define the agreements and write up

all details in the contracts.

. Close contact with Executive management CEO/CFO/CIO and Director level at

each project.

. Responsibilities include: budgeting and forecasting, legal contracts,

hiring of staff, managing staff, sales/marketing, equipment/supplies to

name a few.

. Data Center assessments from front door to back door, lighting, cooling,

power, space mgt.

. Upgrading current facilities to reduce TOC in that facility by adding

containment, precision cooling and upgrading equipment to newer green

technology reducing total kilowatt usage in the facility.

. Data center consolidation and standardization to improve productivity and

set and meet all SLA's.

Summa Technology Group Aug 2007- Dec 2008

Director - Global Data Center Operations

. Overall infrastructure, including data center/facilities, Network,

Telecom, Helpdesk, Desktop support, Vendor management,

Software/Applications, Service level agreements, purchasing of all

hardware/software.

. Working with new customers to work up a SOW to facilitate a data center

move or DC consolidation, this type of project may take anywhere from 3

months to 6 months to complete.

. Several projects using VMware to consolidate and reduce total foot print

in each data center.

. Extensive research in co-lo facilities to try to reduce TCO and data

center consolidation to utilize every aspect of disaster recovery and

eliminate overhead.

. Typical budget responsibilities have ranged from $5MM to over $50MM.

. Managing four to seven major accounts at one time, this will include all

I.T. responsibilities mentioned above for each account.

. Onshore and offshore assets are managed to work with each new account to

keep costs down and utilize special skill sets, mainly off hours support.

. Onshore helpdesk team in Mexico that will perform first level support and

manage all trouble tickets. Offshore support with application programming

and testing to include web development, testing of all new software

packages and new applications.

. Retail business recently upgraded the current applications to Microsoft

Dynamics and RMS, reducing the total applications from 16 down to 4.

The Republic Group (contract work) May 2006- April 2007

Executive IT - Director

. Built complete system redundancy in the IT department from staff to blade

high availability servers, Mainframe and network with a complete business

continuity plan.

. Complete budget responsibilities including forecasting, quarterly reviews

to keep costs down.

. Service delivery and account management of outsource provider to hold

outsourcer accountable for SLA's and improve total service.

. Defined and started a new change group and governance team.

. Audit controls and risk assessment with SOX requirements for the IT

department.

. Responsible for all IT related work and infrastructure, at TRG.

. Managing all software and hardware vendor licenses along with new vendor

technology.

AFFILIATED COMPUTER SYSTEMS (ACS) Oct 2005 - May 2006

Situation Manager

. A highly visible position to senior executive management, which entailed

monitoring restoration progress of all severity 1 incidents across the

enterprise for problem management and change management.

. Engaged in and took ownership of restoration of service for any major

client in a 7/24/365 enterprise data center environment including

mainframe, servers/network/applications/storage.

. Engaged any internal or external resources needed to restore service and

follow-up with operations or engineering teams to ensure root cause

analysis completion.

. Regularly interacted with senior management, clients and others to

improve ACS processes, procedures, and methods.

. Hosted the daily incident review meetings across the enterprise to stay

abreast of severity one issues.

. Generated requested or required reports for customers and senior

management.

. Key member in helping ACS get ITIL BS15000 and BS2000 certified, one of

the first few companies in USA to be certified.

BANK OF AMERICA Jan 2004 - Aug 2005

Vice President: Director Business Continuity/Change & Problem

. Defined Business Continuity (BIA) Business Impact Analysis.

- Maintained the (WARP) Work Area Recovery Plans, (TARP) Technical

Application Recovery Plans for 178 applications nationwide.

- Built all plans from ground up developing a standard template for each

plan.

- Achieved a green status for all areas within three months.

- Maintained a customer satisfaction rating for (VOC) voice of customer

of 5.5 out of 6 using quality management.

. Responsible for tracking/resolving all severity levels incidents.

- Used Peregrine as sole repository tool for PMP process.

- Improved problem incidents to a record level within three months.

- Used process reengineering along with customized reports from Crystal

along with peregrine standard reports.

- Reduced total incident count from over 750 to an average of 9 tkts

resulted in a record pace of 9 months with no severity 1 issue.

. Worked with many programming groups to improve software testing through

quantitative analysis, running gathering data to show the best approach

to an install, with help from vendors and using best practices.

. Lead to roll out Capability Maturity Model (CMM) across the board to all

groups.

. Designed and helped build a problem escalation web page.

- Set the restore goals for problem management.

- Put in place an on call paging system (NEWS) with specific paging

groups.

- Maintained all service level agreements (SLA) for batch processing,

along with system available times and onlines.

- Management by fact (MBF) to reduce down time and outages.

- Used tools as Six Sigma - Greenbelt certified, working toward black

belt.

- Reported all metrics and standards directly to SVP Executive over

Technology group.

BANK OF AMERICA

Vice President - Data Center Manager

Sept 1998 - Jan 2004

. Data Center of over 318,000 Sq ft. Responsible for all Systems

availability, co ordinations and scheduling of all Hardware / Software

using SDLC and Peregrine change tracking tool. Achieved 99.99% System

availability spanning over 10 years including nationwide networking for

ATM's and banking centers along with all Midrange systems.

. Billing responsibilities for vendors and time tracking tools as Niku.

Management a team of 80 with 6 direct reports. Wrote all procedures for

operations with step-by-step system IPL instructions.

. Focal point for all projects within the data center and backup sites

using project management lifecycle, scope of project to total cost

allocation and time and personnel requirements.

. Focal point for audit issues to direct and maintain compliance with

corporate for SOX compliance.

. Certified in processes of Six Sigma, along with ISO9000, and then

transitioned to ITIL process structure. Used best practices and tracking

metrics for results.

. Budgeting and forecasting using custom models for monthly, quarterly and

yearly-expected growth and expenditures. Annual budget in excess of

28million using lean management to reduce TCOA by 10% annually across the

board.

. Built a server farm consisting of over 880 severs. Sun, IBM, HP servers.

. Onsite tape library staffed 24x7 with 19 STK tape silos and eight mini

libraries, with 4 virtual tape libraries.

. Know the needs of the business partner and constantly working and finding

ways to reduce impact to the customer with process improvement.

Coordinated and managed the change window, responsible for over 1200

changes a week. Wrote the scripts for system ipl's and managed a group of

senior system specialists.

. Day to day working with vendors, such as Sun/STK/IBM/Hitachi/EMC/HP

negotiating vendors with lease expirations to new contracts. Worked with

troubleshooting errors coming out of the change window -- errors like

disabled waits, hardware and software errors. Constant touch points with

upper management and lines of business on problem escalation and

resolution.

. Accomplished 100% system availability with zero down time, using sysplex

environment and dual servers utilizing hot site environment.

. Designed and installed a SAN network using MCdata fiber hubs, with over

eight Hitachi 3390 DASD units. With tape attached STK silos three total,

with over 540 tape drives and over 250 servers.

. Implemented a remote managed data center using Automation point software

with a centralized command center for 4 data centers nationwide. Had the

ability for secondary backup team to assume complete control at any given

time.

PEROT SYSTEMS Nov 1991 - Sept 1998

Manager - Systems Management and Recovery Team (SM&RT)

. Extensive experience in all aspects of system operation and network

operations and data center operations.

. Managed a staff of 36 people responsible for a nationwide network, with

mainframe systems of over 76 LPARS. Ran all associated software on a

0S/390 sysplex environment. Performed third level support with

specialized skill sets.

. Supported over 15 accounts from this data center including Bank of

America. Each account ran a different custom operations system including

MVS systems, and VM systems.

. Personally hosted the daily account status meeting with all senior

account managers and lines of business.

EDUCATION

Boise State University, Track scholarship

Greenbelt training/Black Belt training for Six Sigma

PMP Problem Management Training

ITIL V3 training

SAN Directors

MCData Fiber Switches

IBM MVS programming workshop

OPS/MVS Workshop

Greyzone Management training course

Contention Management training course

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