Engineer Technical Support

John Elhariry [pic]

**********@*******.***

Mob: 042*******

Australian Permanent residence : 005**********

Engineers Australia Ref :4067915

Experience

Koinonia:

November 2013 till present

. Field Engineer at Koinonia Enterprise for Fiber Optics surveys &

Installations in Australia.

Nokia Siemens Networks:

May 2010 till November 2013

Telecommunication Network Engineer -IP Engineer

. IP Backbone Network implementation for the NSN network supporting the

Telecom operator. Performing Low Level Design, Migrations and

Implementations for the backbone network to meet the requirements and

the services provided by NSN worldwide. Supporting multi-vendor

solution in order to satisfy the customer requirements.

. Providing a technical consulting service to the customer projects and

has the ability to understand customer's business and technical needs

and the ability to translate them into a technical solution.

. Delivers technical presentations and solution presentation of

solutions to the customer.

. Responsible for Project's delivery and providing provides

consistent, proactive, technical leadership, expertise and consulting

services at the customer's site to ensure the success of a project and

help grow the IP business within the account

. Responsible for design, implementation and configuration of networks

for Juniper &Cisco devices for all kind of routing &switching

protocols.

. Project Technical Experience:

. IP/MPLS backbone low level design and implementation on

Juniper and Cisco platforms

. Mobile Broadband Audit(End to End)

. Mobile Backhaul(MBH) Tender

. I-HSPA IP Planning &Implementation

. GSM-R IP Planning &Implementation

. LBS IP Planning

. IP audit for Juniper IP BB including MX,M -series.

. Femto Cell Planning &Implementation

. Maintenance and optimization of Management networks for

infrastructural Transmission and Radio networks in MEA

region

Orange Business Services: (France Telecom)

Formerly (Equant/Sita)

August 2005 to May 2010

Senior Network Problem Expert(Technical Support level3)

. Responsible for the identification and the resolution of the IP Global

Network (IGN) and the ATM Global Network (AGN) backbone .

. Troubleshoot and resolve the highest complex network faults for all

the customers all over the world.

. Act as the highest level of technical escalation within Cairo Global

Customer Support Center (GCSC) and support the internal operational

entities toward problem resolution.

. Lead and provide technical guidance and support in resolving

business critical network problems through a calculated and methodical

approach.

. Resolve customer's network configuration problems, identify product

malfunctions and work closely with Engineers and Service Providers

to test and resolve any Hardware/software issues.

. Technical skills in WAN protocols (X.25, Frame Relay, ATM), networks

protocols (BGP, OSPF, EIGRP), dial up services (ISDN, X.28, PPP),

airline protocols (ALPS,P1024 B/C) and all other data services

provided to the customers (IPVPN, DSL).

. High technical awareness of the software and hardware of Cisco Routers

and Nortel

Switches (XIS, DPNs and Passports).

. Crisis management team leader for GSC (Global Service Center )network

problems.

Orange Business Services:

April 2004 to July 2005

Telecommunication Network Engineer -Technical Support Senior Engineer

. Provide Technical Support for all customers in Western European region

complains

. Own complex and major incidents where intensive experience is needed

. Act as a coach /mentor for both my team &lower level teams (Tier1)

. Act as technical escalation point for all team members and provide

technical guidance for problematic issues.

Certificates

JNCIE-M/T #997 CCIE(R&S) Written

JNCIP-M/T # 1427 CCIP

JNCIS CCNP

JNCIA CCNA

Studied Courses &Trainings

. Mobile BroadBand Workshop

. IP Backbone Network Planning

. Carrier Ethernet Transport in Paris

. PMP Course

. MX Subscriber Management Course in Dusseldorf

. ATM Global Network (AGN) Fundamentals Workshop

. ATM Global Network (AGN) advanced Workshop

. IP Global Network (IGN) Fundamentals Workshop

. IP Global Network (IGN) advanced Workshop

. ATM technology advanced Workshop

. Quality of Service (QOS) Workshop

. Voice over IP basics Workshop

. IGN Advanced Routing (Remote Session)

. Decision Making workshop

. Problem Solving workshop

. Office Etiquette workshop

Education

. Cairo University, Faculty of Engineering-2003

o Bachelor of Engineering Communications &Electronics Dept.

o Grade: Good

o Graduation project Grade: Excellent

Personal Skills

. Target oriented.

. Adapt to any work environment.

. Hard worker and able to learn.

. Good team player.

. Able to work under pressure, Also with little Directivity

. Strong communication skills.

. Strong Presentation skills.

. Strong analytical and design skills

Languages

. Arabic Mother tongue.

. English Fluent (reading, writing, and speaking) (IELTS Score 7.5).

Visited Countries

Germany Seychelles

United Arab Emirates Jordan

France Qatar

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