Customer Service Sales
Resume:
Troy, MI *****
*******.********@*****.***
CYNTHIA HERNANDEZ
PROFESIONAL GOAL
Develop my administrative skills and consolidate my experience in management, through working in a service or
manufacturing company.
SKILLS
• Well organized
• Self directed
• Willing to learn
• Good working as a team member
• Working under pressure, and meeting deadlines
• Good working with people and managing teams
EDUCATION
MD in Education and Human Sciences
Autonomous University of Coahuila (2012- ongoing)
BD. Business Administration
Autonomous University of Noreste, Saltillo Coahuila, Mexico (2000 – 2004)
EXPERIENCE
CUSTOMER SERVICES SUPERVISOR, TELCEL, SALTILLO, MEXICO 2010-2011
Duties:
• Full Administration of branch office
• Meet 100% of sales targets
• Supervision, administration and training of customer service advisors
• Responsible of Inventory and warehouse management
• Ensure the proper functionality of the different administration systems
• Authorization of Purchases and MRO material
CUSTOMER SERVICE ADVISOR, TELCEL, SALTILLO 2005-2010
Duties:
• Sale of products and services
• Customer service
• Administration of Guaranties with customers
• Use of the different software and company systems
SALES AND WHAREHOUSE ANALYST, TELCEL, SALTILLO 2004-2005
Duties:
• Responsible of Warehouse administration
• Inventory Control
• Administration of SAP system for the Warehouse
• Sales Report
OTHER RELEVAN SKILLS
SOFTWARE
SAP, Microsoft Office.
LANGUAGES
Fluent in English and Spanish
TRAINNING
Serve and sell, shared vision June/2005
Learn to negotiate August/2005
The great challenge, yourself September/2005
Evacuation Brigade April/2006
Integrated Project Management September/2006
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