Customer Service Project Management

Jonatan Castaneda

Technology Geek

Fort Mill, SC

****************@*****.*** - 803-***-****

Operating System Deployment.

Project Management.

Worked with Altiris, MDT 2012, SCCM, Software Packaging.

Second Level Troubleshooting.

Over 17 years in IT field.

WORK EXPERIENCE

Information Systems Manager

Charlotte Mecklenburg Schools - Charlotte, NC - February 2007 to Present

Creation of Windows Images for mass deployment.

Software packaging for district wide distribution.

Coordinator for hardware refreshes.

Project management of 2 full time employees and contractors.

Second Level Technical support for over 42 schools.

Testing of new software for curriculum needs.

EDUCATION

Network Security Certificate in Network Security

Chubb Institute - Parsippany, NJ

2004 to 2005

Associates in Computer Sciences in Computer Sciences

Bergen Community College - Paramus, NJ

1994 to 1997

SKILLS

Project Management, OS Imaging, Software Packaging, New product testing, Technical Support, Customer

care.

ADDITIONAL INFORMATION

Completely Bilingual (Spanish).

Been in IT for over 17 years.

Experience with Hardware, Software, some network devices.

Software: Altiris, SCCM, MDT, Scripts, Windows XP, Windows 7,OS X, Office 2003, 2007, 2010. Outlook,

Lotus Notes. Android, IOS.

Excellent customer service skills.

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