Customer Service Administrative Assistant
Resume:
Michael Pearson
Norcross, GA
*************@****.***
Education: Troy University Graduate May 2012- Troy, AL Sorrell College of
Business, Bachelors of Science in Marketing
Work Experience: State Bank & Trust
Robert Half July 2013- December 2013
Loan Operations Processor
• Have an understanding of standard types of commercial, real estate
and consumer loan documents
• Knowledge of differing types of documents and financial statements
required by the bank for various types of loan transactions.
• Audit files to ensure the bank has adequate documentation for each
loan.
• Responsible for preparing, scanning, and quality checking of
documents/images being converted to electronic/digital format.
BB & T (Adecco) April 2013- July 2013
Loan Reviewer Processor
Atlanta, Georgia
• Analyze 1003, 1008, lock sheet and appraisal and other required
loan documents to verify borrower data information,
finding/transmittal, interest rate lock, and loan amortization was
submitted correctly.
• Audit funded loan files such as purchases, refinance non-cash or cash
out and subordinate financing.
• Prepared the IED and reviewed the escrow analysis by entering in
the county and/or city taxes, hazard and other required escrow
disbursements according to company policies and loan guidelines.
• Analyze credit lines and scores for potential r primary, second, and
investment properties for potential customers
Wells Fargo Home Mortgage Sept. 2012-Feb. 2013
(Robert Half International)
Loan Servicing Specialist III
Homewood, AL
• Responsible for verifying, reviewing, analyzing, and approving final
foreclosure loan modifications documents and audit of financial
terms within company and investor guidelines.
• Perform high volume, time sensitive tasks related to the loan
documentation process.
• Timely processing of time sensitive and confidential documents
related to consumer’s home mortgage files.
• Researched and resolved foreclosed mortgage documentation
inquiries ensuring compliance with Wells Fargo customer loyalty,
quality and timeliness standards.
• Interpret policies while analyzing applications, property specs and
documentation.
• Created Corporate Advance and MSP Capture components that were
composed in the final files for DOJ and CIP files
• Responded to foreclosure inquiries from attorneys and legal staff
related to customer’s bankruptcy and court proceedings.
Sear’s April 2011-June 2011
Salesman/Installer
Troy, AL
• Knowledge of electronic products and warranty information for
purchase by the consumers.
• Delivery of appliances and electronics purchased by customers to
their homes and businesses.
• Processed daily customer transactions.
Irondale City Hall September 2006- May 2007
Business-Administrative Assistant
Irondale, AL
• Processed cash credit and check payments for the City of Irondale
residents water accounts.
• Prepared end of the month and delinquent accounts for collections.
• Balanced cash drawer daily and prepared bank deposits.
Honey Baked Ham December 2005-November 2011
Cashier/Customer Service
Birmingham, AL
• Assisted customers with selection of Honey Baked Ham products.
• Daily inventory of merchandise to ensure adequate product levels.
• Assisted with high product volumes during peak holiday and lunch
hours.
Computer Skills: Microsoft Word, Excel, Access, Power- Point, Adobe-Acrobat, I-
Clear, Vendorscape, LPS, Fieldscape, Lombardi, Res-Direct,UNIFI
Related Course Personal Selling, Retailing, Marketing Management
Work: Services Marketing, Marketing Research, Advertising
Information Systems, Operations Management, Finance,
Accounting and Statistics, Sports Marketing, Intro to Sports Business
Honors/ Activities: Vice President of Marketing Club
Nucor Steel Scholarship Recipient
NAACP
AMA (American Marketing Association)
Contact this candidate