Customer Service Supervisor

Eric W. Wilson IV E-Mail: *****.******@****.********.**

** ********** ******* *****: 647-***-****

Scarborough, On M1C 4J4

Summary of Qualifications

. High Energy Team Leader and Team Player

. Pitched and presented ideas on increasing company capital and net assets

. Organized and disciplined, with the ability to motivate, direct, and

manage office operations

. Proactive and prolific in team-based work and self managed projects

. Well at communicating with a culturally diverse public

. Excellent professional attitude with positive company image while

dealing with both staff and clients

. Excels at multitasking in fast-paced environments while completing

projects within time and budget constraints

Professional Experiences

Customer Service

. Maximized productivity through exceptional customer service, with

successful and timely communication

. Created inquires and provided information pertaining to service policy

and procedures

. Negotiated and closed sub-contracts with clients

. Directs clients to appropriate personnel in a friendly and polite

manner

. Provided customer service via phone and e-mail

Clerical/Administrative Support

. Assisted in managing daily front-office operations, and developed

efficiency-enhancing workflow process

. Analyzes data entry errors, then categorizing results into folders of

importance

. Networks with University Administration to ensure effective and

efficient operation of student members' Health and Dental Plans

. Maintained alphabetical, numerical and subject files in accordance

with the promotion of members' Health and Dental Plans

Leadership/Training

. Exceptional Experience in the non-profit sector

. Planed, organized, directed, controlled and evaluated the operations of

inbound and outbound inventory

. Accountable for the proficiency of trained and supervised staff

. Managed shipping clerks in their daily work operations

. Facilitated the development of highly productive work teams, and

empowered staff to have significant input into work processes

. Motivated and supplied outdoor activities for youth and adults through

volunteer initiates

Communication/Interpersonal Skills

. Review shipping and packing issues with co-workers and management to

develop improved practices

. Created various production reports to update management on production

status

. Managed supervisors to develop plans to execute the sequencing of work

efficiently

. Ran, promoted and coordinated with facilitators while volunteering at

promotional events, and community outreach programs

. Conferred with school administrators and supervisor regarding cleaning

schedules and needs

Prior Responsibilities

Research Assistance University of Toronto

Sept 2013 - Present

Customer service Walmart Canada May 2013 -

Dec 2013

Onsite Supervisor Trailhead Ontario

Feb 2008 - Aug 2012

Floor Supervisor National Logistic Service April

2009 - May 2011

Clerk Recomp Inc. May

2007 - Oct 2009

Education

University of Toronto Sept

2011 - Present

Working towards a B.A in Equity Studies and Political Science

Ryerson University Jan

2010 - June 2011

Received the Recognition of Achievement Certificate for the Spanning the

Gaps Program

Subjects studied include: Sociology and Caribbean studies

Kipling Colligate Institute Sept

2001 - June 2005

Received the Ontario Secondary School Diploma (O.S.S.D.)

Volunteer Experience

Transitional Year Programme Preservation Alliance

March 2009 - Present

Committee Member

Responsibilities: Coordinated with facilitators, worked with youth and

agency partners

University of Toronto Student Union

Oct 2011-May 2013

Health and Dental Plan coordinator

Responsibilities:

Scadding Court Community Centre

July 2008 - July 2010

Volunteer Coordinator

Reference Available

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