Customer Service Sales

Hardware Networking IT Support

Qualifications

Exceptional customer service and Able to configure and install networks,

• •

interpersonal skills, working independently including cabling and routers

and in a team environment

In depth knowledge of hardware Skilled editor of digital photography and

• •

development concepts, practices and graphics using Adobe Photoshop

procedures

Capable of building, repairing and configuring Experience with various power tools as well as

computers/servers basic soldiering on a component level

Professional Experience

PC Technician (Contract) – Oxford, PA ~ 11/2003 to Present

Build, repair, and resolve issues involving computers, laptops, printers, and devices

Full customization of desktop computers/servers based on customers specs

Install and terminate data communication cabling, including Cat 5E/6 and Coax

Test and troubleshoot problems with computer hardware and peripheral equipment

Install telecommunication equipment such as routers, hubs servers and switches

Assist in resolving hardware issues

Helped create websites and work with internet protocols and services such as TCP/IP, DNS,

SMTP, POP3, and HTTP

Support, track and maintain all Information Technology assets to include printers,

computers, scanners, etc. and all peripherals related to them

Virus/Spyware detection, removal, and protection

Firewall and internet security setup

Data backup and recovery

Employment

W.L Gore – Avondale, PA ~ Final Quality Inspection Presently Employed

Accurately followed the order's work instructions

Inspected various sized cables for flaws with a loop and/or microscope to pass or fail them

Used heat gun to shrink strain relief and used boot gluier when boots were required

Ordered parts from stockroom when parts were damaged or missing

Entered data and logged errors on the computer

Helped cap, bag and package cables for shipping

Processed and archived various work order paperwork onto server when necessary

Jeff D'Ambrosio Auto Group – Downingtown, PA ~ 1/2011 to 4/2011

Answered internet inquiries from customers on vehicles found on dealer websites

Scheduled appointments to look at vehicles

Maintained customer relationship before and after sales

Met monthly quotas on scheduled appointments and car sales

Promoted other dealership services to people who have bought their car elsewhere

Strategized on new marketing techniques to bring in more people

Ashley Furniture Home Store – Elkton, MD ~ 1/2010 to 12/2010

Promoted new product and met weekly/monthly sales quotas on furniture and bedding

Resolved customer issues with service and product in the store and over the phone.

Maintained customer accounts and transactions via P.O.S

Product research and marketing

Blockbuster Video –West Grove, PA ~ 8/2008 to 12/2009

Resolved customer issues with service and product in the store and over the phone.

Promoted new product and met weekly sales quota’s

Maintained customer accounts, transactions and store transfers via P.O.S

Loss prevention and complete store inventory

Graybeals Auto Repair – Rising Sun, MD ~ 5/2008 to 8/2008

Setup and networked multiple computers and printers in repair bays for internet and

AutoCAD use

Troubleshot internet access setup switching them over to wireless allowing them to access

internet anywhere in the shop

Setup, installed, showed them how to use various software programs that made keeping

track of customers and creating invoices easier

Backed up customer database

Setup and Networked Computers & Printers in Repair Bays for Internet and AutoCAD Use

Vernon’s Moving Service –Wilmington, DE ~ 1/2008 to 6/2008

Networked and configured all computers, printers and scanners

Setup internet, routers, and network security also installed and terminated Cat5 cable

throughout building

Backed up customer database on a remote storage server

Installed CCTV cameras and video server for monitoring of business from home

Home theater like setup involving audio & video wiring

Various upgrades and troubleshooting

Education

A.S., Computer Electronics (2007)

ITT– King of Prussia, PA

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