Customer Service Manager
Resume:
*******@***.***
Omaha, NE 68137
Daniel J. Kracl
Objective To obtain a position that is challenging and
commensurate with my skills.
Experience 2006-Present Hewlett Packard Omaha, NE
Inside Sales Representative
Account Manager for 354 Resellers in the
Central/Southeast Regions of the US.
Increased account coverage from 176 to 354 in four
years. Augmented revenue from $7.3 Mil/Year to an
excess of $36 Mil/Year.
Accountable for accurate order entry, website
training, shipment tracking, new program
competencies, and a variety of customer service
responsibilities.
2005-2006 State Farm Insurance Omaha, NE
Licensed Service Associate
Licensed property and casualty producer.
Extensive customer service responsibilities that
included reviewing and analyzing appropriate
coverage for new customers.
Upsell of additional coverage to existing customers
when appropriate.
2004-2005 Southside Press Council Bluffs, IA
Customer Service Representative
Added 40 new clients to company, which generated
over $100,000 in revenue.
Suggested and implemented streamlined processes to
eliminate errors and duplication of effort.
Aligned with new vendors for outsourcing of various
competencies where it was mutually beneficial to
both companies.
Designed quoting tool utilizing MS Excel which
increased the accuracy of quote to the customer and
decreased the turnaround time for RFQs.
1995-2004 Inacom-Compaq-Hewlett Packard
Omaha, NE
eBusiness Consultant
Customer facing representative to Federal
Government eBusiness customers.
Responsible for face to face and telecom training
over 3000 federal agencies in the utilization of
website for purchases.
Project management operating MS Project to ensure
timely rollout of customized solutions to
end-users.
Website training resulted in 30% reduction in order
errors due to erroneous order entry.
Collaborative Computing Manager
Managed team of two administrators and three
developers.
Managed transitioning of 5000 employees to new mail
system.
Conducted Lotus Notes training to end-users.
Implemented over 50 workflow applications
throughout the organization.
1994-1995 The Future Now Fairfax, VA
Lotus Notes Instructor
70% Classroom instruction.
30% Classroom setup and troubleshooting.
Responsible for logistics of offsite training at
customer location.
1993-1994 CompuCom
Woodbury, NJ
Lotus Notes Consultant
Managed Lotus Notes infrastructure at Campbell's
Soup in Camden, NJ.
Designed 20 workflow applications for use within
the marketing department at Campbell's Soup.
1990-1993 Engineering Management Consultants
Camarillo, CA
Consultant/Trainer
Member of two-person team, which developed
shipboard ammunition tracking program for use by US
Navy in compliance with Navy regulations.
40% travel to Naval and Marine installations
conducting training on ammunition tracking program.
1979-1985 U. S. Navy
Charleston, SC
Engineroom Supervisor
Responsible for the maintenance and operation of
forward engineroom aboard the USS Mahan DDG-42
including: Starboard engine and reduction gear, Two
Ships Service Turbine Generators, and Fresh water
evaporator.
Air Conditioning/Refrigeration Tech
Responsible for the maintenance and operation
ship's HVAC units.
Responsible for the maintenance of refrigeration
units including small hermetic to large walk in
Freezers.
Education 1985-1989 Westmar College LeMars, IA
B.A., Computer Science and Business.
NAIA All-American Football 1988. Football Team
Captain.
2002-Present
Offensive Line Coach at Skutt Catholic High School.
Two State Championships and one State Runner-up
during my tenure.
Military experience has instilled responsibility, punctuality,
accountability, persistence, and the ability to work well with others in a
team environment which has served me well throughout my career.
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