Customer Service Manager

Curtis Mitchell

*** *** ***** ******

Ridgeland, MS 39157

601-***-**** (h)

601-***-**** (c)

***********@*******.***

OBJECTIVE: Full time position in the area of finance that utilizes my education and training

EDUCATION: Belhaven University Jackson, MS

College of Business May 2014

Master of Business Administration

Jackson State University Jackson, MS

College of Business (AACSB Accredited) May 2008

Bachelor of Business Administration

Major: Finance 3.6/4.0 GPA

EXPERIENCE: Sam’s Club

Dec ’11-present Fresh Assistant Manager

• Oversee the day to day operations of the club

• Supervise a staff of 30 associates and 3 departments

• Analyze daily, weekly and monthly financial reports

• Visually merchandise area to drive sales

• Plan production based of market conditions

• Hire, train, coach, and evaluate talent

• Perform store level Human Resources

• Prepare and adjust budgets based off sales trends

• Drive profitability by controlling expenses

Travelers Jackson, MS

Jun ’10-Dec ‘11 Claims Customer Service Representative

• Capture claim loss information from accounts/customers via phone

• Input loss information into a claim multi-line system via computer

• Maintain and update reference material

• Respond to customer inquiries and/or refer them to assistance

Apr ’09-Jun ’10 Murphy USA

Clinton, MS

Store Manager

• Recruited, trained, developed and motivated employees

• Responsible for overall operations of store

• Provided excellent customer service

• Implemented corporate strategies and developed sales ideas

Dec ’08-May ’09 Walgreen’s Flowood, MS

Assistant Manager

• Oversaw the day to day activities of the store

• Prepared bank deposits, cash reports, and ledgers daily

• Supervised staff of 12 to 15 employees and 4 departments

• Analyzed sales, shrink, and profit reports for areas of improvement

Aug ’08-Dec ’08 City of Jackson Jackson, MS

Intern

• Assisted city treasurer with $65 million dollar bond portfolio

• Maintained account ledgers for bond portfolio

• Followed investment policy to align the portfolio with city’s objectives

• Evaluated prospectus to acquire products that benefitted the city

SKILLS: Microsoft Word, Access, PowerPoint, Excel, Outlook, Windows and the Internet

HONORS &

ACTIVITIES: President’s List Scholar Mississippi Blood Services Donor

Dean’s List Scholar Sam’s Club Associate of the Year 2007

Investment Club NRFSP Certified Food Manager

REFERENCES: Available upon request

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