Security Manager
Resume:
*** * ** * * A C E AV E A P T * D • B R O N X, N Y 10 4 6 2
646-***-**** • VCUBA@OPTONLINE .NET
VICTOR M. CASTRO
OBJECTIVE
TO OBTAIN A CHALLENGING POSITION IN A GROWTH ORIENTATED
ORGANIZATION THAT OFFERS DIVERSE JOB RESPONSIBILITY AND GROWTH
SUMMARY OF QUALIFICATIONS
Fourteen years Security Management and Supervisory experience and Twenty eight years of
security experience. Currently Director of Loss Prevention for NY Marriott East Side. Currently
OSHA Compliance Officer and NYC Fire Safety Director. Responsible for overseeing and
directing all aspects of the Security Department operations, to include the Security and Safety of
the Hotel. Experience in opening and pre opening of Crowne Plaza Hotel, Miami Beach, FL.
Demonstrated success in handling many difficult assignments simultaneously with tact, diplomacy
and confidentiality. Working knowledge of hospitality laws, investigative methods, OSHA
requirements and fire codes and safety. Ensure the safety of Heads of State, High Profile and
VIP guest. Majored in Criminal Justice Administration. Currently a member of (ASAP) Association
of Security Administrative Professionals, the NYC Hotel Association and Shield Program (NYC
Police and Hotel Security Alliance).
EXPERIENCE
NEW YORK MARRIOTT EAST SIDE NY,NY
DIRECTOR OF LOSS PREVENTION 01/09 PRESENT
DIRECTOR OF LOSS PREVENTION FOR A 646 ROOM FOUR STAR HOTEL
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RECRUIT, HIRE, TRAIN & SUPERVISE A STAFF OF 19 SECURITY PERSONNEL
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REDUCED LIABILITY CLAIMS FOR HOTEL TO THE TOP 10 WITHIN THE NEW YORK
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REGION
COORDINATE AND MANAGE SECURITY DETAILS FOR HEADS OF STATE,
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CELEBRITIES, POLITICAL ATTENDEES, HIGH PROFILE EVENTS AND GALAS,
UNGA DIGNITARIES
CONDUCT & SUPERVISE ALL INTERNAL INVESTIGATIONS FOR PROPERTY
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RECEIVED EMPLOYEE SATISFACTION SCORE OF 100% FROM THE LP DEPT
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MANAGER OF THE YEAR FOR 2011
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NYC UNION EXPERIENCE & WORK ENVIRONMENT
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MANAGE AND OVERSEE ALL ADMINISTRATIVE DUTIES OF THE SECURITY
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OPERATION
HOTEL INTER CONTINENTAL OF MIAMI MIAMI, FL D irector of
Security & Life Safety/Executive Committee 01/08 01/09
Director of Security for a 641 room AAA four diamond hotel, 65,000 square feet of meeting
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space with over 27 conference rooms.
Develop emergency plans and training standards; manage safety training programs to
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prevent new injuries.
Manage and oversee all administrative duties of the Security Operation to include but not
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limited to; scheduling, budgeting, hiring, training, evaluating, coaching and discipline of a
security staff of (20) twenty.
Coordinate and manage security details for Heads of State, Celebrities, Political attendees,
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High profile Events and Galas.
Conduct Internal Investigations
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Incident report writing.
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Manage and coordinate lost and found for the property.
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Manage workmen compensations cases.
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Conduct OSHA compliance audit for Hotel property.
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Hotel Inter Continental, The Barclay New York, NY
Assistant Director of Security 12/04 1/08
Training Manager for the Security Department.
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Assists in interviewing, appraising and counseling
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Supervises the weekly scheduling and payroll
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Reviews, corrects, and maintains all department generated reports and logs
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Handles all Ving Card electronic keys for property
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Assists in conducting regularly scheduled Fire Drills and training
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Investigates and conducts follow up on all guest and/or employee related incidents
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Chairman of hotel Safety Committee
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Fire Safety Director certified by the FDNY
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OSHA Compliance Officer conduct internal OSHA audit for hotel
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Work with REM Insurance on all employee related injury cases & keep detailed logs
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Assist with the Security procedures for the Heads of State of over 27 countries attending the
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annual United Nations Conference in NYC & staying in house
Work in close contact with Secret Service, State Department, NYPD Intelligence Division,
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NYPD Terrorism Task Force, NY State Police
Royal Palm Crowne Plaza Resort Miami Beach, FL
Security Manager 5/03 12/04
Assistant Security Manager 01/03 5/03
Security Supervisor 4/02 1/03
Direct and coordinate the activities of all Security Personnel.
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Preparation of all Security incidents reports, requisitions, administrative documentation and
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other inter office memos.
Ensures that all allegations of crimes and other incidents are investigated and recorded.
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Prepare annual Security payroll and expense budgets.
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Maintain and enforces strict and comprehensive key controls.
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Responsible for lost and found property.
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Responsible for all Staff Fire Emergency training.
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Conduct and coordinate all investigations into theft or lost items, assault food poisoning,
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and/or other complaints.
Responsible for the Onity master key system.
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Coordinate with outside Police agencies in the investigation and handling of crimes,
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accidents, etc. involving the hotel, its employees, or guests.
Osceola County Corrections Department Kissimmee, FL
Courts Division Officer 12/99 4/02
Ensure the safety and security of the Osceola Court House.
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Transport inmates from main jail to Court House.
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Conduct investigations of inmate issues & complaints
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Safety and security of the judges of the District Court of Osceola County.
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Radisson Universal Resort Orlando, FL
Security Officer 12/99 03/01
Ensure the safety of hotel guest and property.
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Investigate theft and loss items and injuries of hotel guest.
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Responsible for fire emergency training for hotel staff.
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Inter Continental Hotel of Miami Miami, FL
Security Supervisor 11/98 12/99
Security Officer 08/96 11/98
Ensure the safety of hotel guest and property.
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Provide security service for banquet functions.
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Complete all investigative reports in accordance to hotel standards.
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Ensure that all areas and property are adequately secured at all times.
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Grand Central Partnership New York, NY
Security Special Officer 01/95 08/96
Special Officer status for BID program in Midtown Manhattan
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Patrol area for street peddlers and make sure they have a valid NYC permit
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Assist NYPD & Metro North PD with non violent crimes in the sector controlled by the BID
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program
Provide security for St. Agatha City Homeless shelter
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SPC Services Incorporated New York, NY
Security Supervisor 08/95 08/96
Supervisor of officers and K9 patrols in office building in midtown Manhattan.
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Handled building tenant security complaints.
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Responsible for Fire Safety of Building Tenants.
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Access control of building and surroundings.
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Brooklyn Resource and Security Inc. Brooklyn, NY
Security Lead Officer 07/93 08/95
Responsible for Officers in Packing House District.
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Responsible for staff scheduling and job performance.
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Access control of building and surroundings of packinghouse.
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EDUCATION & CERTIFICATIONS
Miami Dade Community College Miami, FL
Majored in Criminal Justice Administration 05/88 10/89
09/92 07/93
John Jay School of Criminal Justice NY, NY
Fire Safety Director Course 2006
Rockland University NY, NY
OSHA Compliance Courses 2006
Glades Day School High School Diploma Received 1988
New York State Security Guard License
First Aid/CPR Certification/NY State
NYC Fire Safety Director Certification
OSHA Compliance Officer/NY State
Certified Fl Corrections Officer
LMS Trained
LANGUAGES: I speak and write Spanish fluently.
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