Quality Assurance Customer Service

ELVIS MORALES **************@*****.***

415-***-****

EXPERIENCE TECHNICAL

QA Engineer, December 2012 – January 2014 SKILLS

Creditkarma.com, San Francisco, California

Software

• Responsible for Manual, Regression, Smoke, and Sanity Testing.

Windows XP

• Reporting Bugs in Jira

Windows 7

• Checking and Testing New Features

Mac OSX

• Testing across multiple web browsers Installing VMware

• Working and navigating in Virtual Machine MySQL Database MySQL Database

Mobile QA Tester June 2012 – November 2012

Quality Assurance

ShopWell.com, Palo Alto, California

Writing Bug

• Read through and use test script go over capacity

Reports

• Functionality testing for both of Shop well’s mobile application and website Intro Java

• Report Bugs in Assembla Intro HTML

• Attending meetings concerning the mobile application Intro Ruby

Beta Testing

• Test mobile application across iOS 4 and iOS 5 device

Additional Skill

Jr. Remote Support Analyst, Salesforce.com January 2012 – April 2012

Set

Salesforce.com, San Francisco, California

Great

• Provided customer service to the internal employees of Salesforce.com Communication

• Installed and troubleshot software problems remotely, including RSA token, VPN Strong Presenter

Adaptable

clients, password lockouts, and MS Outlook

Takes Feedback

• Interfaced with the Salesforce.com ticketing system known as Supportforce application

Trouble shooting

EDUCATION

Computer Networking and Information Technology 100 September 2011 – January 2012

Year Up Bay Area/CCSF, California, San Francisco

GPA 3.9/4.0

Computer Networking and Information Technology 103 September 2011 – January 2012

Year up Bay Area/CCSF, California, San Francisco

GPA 4.0

Information Technology Quality Assurance September 2011 – January 2012

Year Up Bay Area, California, San Francisco

GPA 3.5

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