Management High School

INDEAR THOMAS

**** ********* *****

Nanjemoy, MD 20662

301-***-**** home 301-***-**** cell

******@*******.***

SECURITY CLEARANCE:

Active Security Clearance, Department of Homeland Security

SUMMARY OF QUALIFICATIONS:

Fifteen years’ experience in Administrative Function, preparing operations and

procedures manuals to assist management in operating more efficiently and effectively.

Strengths in accuracy and attention to detail. Ability to complete assigned tasks

efficiently and enthusiastically, team player and able to work in a fast paced environment.

Well organized, dependable and professional who takes pride in her work, effectively

communicates, both orally and in writing. Uncommon ability to establish and maintain

cooperative and effective working relationships with individuals at all levels of the

organization, as well as with the public.

PROFESSIONAL EXPERIENCE:

Qinetiq North America, Inc.

Supporting U.S. Customs and Border Protection – Springfield, Virginia

Telecommunication Specialist

Full-Time – 2010 - 2012

Work as a Telecommunication Specialist for the Department of Homeland Security

(DHS), Office of Information Technology (OIT)/ Enterprise Networks and Technology

Support Division (ENTS)/ Wireless Program Office. The following duties performed are:

Accurately and efficiently, process wireless and Smartphone requests. Requests

include:

Wireless: new device orders, number ports, device upgrades, transfers of liability,

account cancellations, rate plan and feature changes, billing inquiries/research

Smartphone/Personal Digital Device: Administration of users through a mobile

device management tool advanced Smartphone troubleshooting and

configuration

Obtain proper approvals before processing requests

Effectively assess and troubleshoot wireless device and carrier issues

Thoroughly and accurately, document requests through designated ticketing

system

Maintain appropriate communication with customer throughout the lifecycle of

the request, and ensure that customer is satisfied with request resolution

Communicate/collaborate closely with the CBP Technology Service Desk

Qinetiq North America

Supporting U.S. Customs and Border Protection – Springfield, Virginia

Voice Communication Team

Functional Analyst I

Full-Time – 2010 - 2012

Manage departmental budget and all obligations

Perform financial duties ranging from accounts payable, accounts receivable

Monitor departmental expenditures in accordance with Government and internal

regulations

Provide budget updates to Senior Management

Create Internal Recurring obligating documents and report preparation

Review forms and reports, and confer with management and users about format,

distribution, and purpose, and to identify problems and improvements

Develop and implement records management program for filing, protection, and

retrieval of records, and assure compliance with program

Maintained and tracked databases for program problems and resolutions

Analyze data gathered and develop solutions or alternative methods of proceeding

Determine appropriate purchasing vehicles for all departmental obligations,

purchase requisition creation

Review of invoices for accuracy and initiate requests for payment within the

Systems Applications and Products System (SAP)

Serving as a Project Coordinator assisting the area manager with various projects

Responsible for coordination and Q & A of all projects ( statement of work

(SOW), Blue Sheet Executive Summary (BSES), Independent Government

Cost Estimate (IGCE), Bill of Materials (BOM), Justification and Approval

(J&A)

Monitors award performance to ensure receipt of service and policy oversight

where applicable. Monitor and summarizing progress of projects

Prepares reports for upper management regarding status of projects, monitors

progress of individual team members to ensure specific deadlines are met

Matrix Settles, Inc.

Supporting U.S. Customs and Border Protection - Arlington, Virginia

Administrative Specialist

Full Time - 2007-2009

Provided financial management and real estate services for the Headquarters

Facilities Branch (design/construction and furniture transactions) supporting

932,000 square feet of space in the Washington, DC Metropolitan Area with an

annual project/operating budget of over $19,000,000

Utilized the established CBP financial system, System Application and Products

(SAP) real property functions to input and process financial documents needed to

implement and complete all projects

Handled the tasks of sending reports and updates work orders being processed and

completed

Performed tasks management, processing of work order for maintenance activities

Developed and executed funded Purchase Requisitions (PR) to facilitate creation of

Purchase Orders (PO) and Reimbursable Work Authorization (RWA), and final

Technical Completion (TECO) of an Order

Obtained all system releases and tracked all transactions through project close-out

Responsible for all SAP functions dealing with accounts payable; goods receipt,

Service Entry Sheet (SES)

Worked with project managers, vendors and business partners to insure timely

payment of all invoices; avoiding fees for late payments and negative reports to

upper management. Tracked pending and parked invoices, corrected invoice

errors and updated systems applications affected. Tracked PO funds and invoiced

expenditures to ensure accurate billing and funds availability

Coordinated administrative tasks supporting established requirements for supplies,

property management and office moves, such as setting up and maintaining

systems to control the purchase and use of supplies

Assist with background clearance for contracting vendors and escorting to different

work locations. Assist with background clearance packages for vendors and

contractors

Glencor Services, Inc.

Supporting U.S. Customs and Border Protection – Clinton, Maryland

Executive Dispatcher

Full Time - 2004 – 2007

Coordinated with transportation and environmental departments

Schedule and dispatch workers, work crews, service vehicles to appropriate

locations according to customer requests, specifications, or needs, using

telephones

Arrange for necessary maintenance repairs to government vehicles

Relay work orders, messages, and information to or from work crews, supervisors

using telephones

Confer with customers or supervising personnel in order to address questions,

problems, and requests for service or equipment

Prepare daily work and run schedules. Receive or prepare work orders

Record and maintain files and records of customer requests, work or services

performed, charges, expenses, inventory, and other dispatch information

Assisted supervisor with 11 drivers for the executive transportation and classified

mail delivery programs

Logged and documented travel destinations mileage, gas usage and vehicle

inspections and maintenance, schedules

Handled the tasks of sending reports and updates work orders being processed and

completed

Supported in various maintenance management activities

Conducted monthly inventories and maintains stock

Coordinated with subordinates to ensure accurate service and operation of daily

routine on authorized equipment

Responsible for monitoring, controlling and performing system administration

function for logistics automation system

EDUCATION:

Henry Lackey High School High School Diploma 1989

College of Southern Maryland Certificate’s for Secretary Science 1990

SKILLS AND PROFICENCIES:

Systems Application and Products (SAP)

Lotus

Microsoft Office Suite

Word Perfect

Typing Proficiency 50-55 wpm

Administrative Plus

Share Point

Maximo

REFERENCES AVAILABLE UPON REQUEST

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