Manager Customer Service

Elaine Sipp

***** ****** ******** **., *** **** . Las Vegas, NV 89117 702-***-****

(Cell) *************@*******.***

Management professional with 11+ years of on-site residential, assistant

manager and leasing experience in both conventional and affordable housing

environments.

SUMMARY OF QUALIFICATIONS

ASSISTANT PROPERTY MANAGER

GSL PROPERTIES October 2013 to

Present

Los Pecos Senior Apartments Las Vegas, NV

Tour, show and lease apartments and assist residence on a day-to-day basis.

Management reports, rents, delinquencies, collect rents, post. Accommodate

resident requests for maintenance. Assist with coordinating resident

functions. Walk available units to make sure ready. Compiling required

management reports and market research on competitors. Handle all vendor

requests. Follow-up with all prospective residents via online and telephone

leads. Prepare leasing packets and move-in packets.

Assist with marketing property via Craigslist as well as a variety of print

magazines.

Section 42 tax credit experience. All other assignments as requested by

management.

ASSISTANT PROPERTY MANAGER

GAINES INVESTMENT TRUST (Sister

Properties)

Country Club at Valley View Senior Community August 2011 to June 2013

Country Club at the Meadows Senior Community Las Vegas, NV

Conduct tour and lease apartment homes to prospective residents. Follow up

on prospective residents. Collect and post rents daily, Make daily bank

deposits through check scan program. Collect and follow-up on delinquent

accounts. Shop neighboring communities and handle market surveys. Process

all credit, rental and employment verifications. Responsible for

collecting and posting rents, security deposits, and bank deposits. Assist

Manager in all training and work schedules of office personnel. Handle all

lease renewals and rent increases; if applicable. Assist with Section 8

recertification. Oversee work performances, assist with written evaluations

and make recommendations. Resolve any tenant disputes and follow up for

compliance. Work close with residents, applicants and fellow employees.

Process all payables, maintain expense journal and monitor budget.

Supervise outside contractors/vendors working on the property. Handle move-

in / move-out inspections with my maintenance supervisor, handle daily

ground inspections for curb appeal. Prepare and send out 5 day Pay or Quit

notices and late fees. Handle any Deficiencies. (Familiar with NV Eviction)

Complete various housing paperwork thru HUD i.e. Tenant based Section 8. I

also pull and post monies from SNVRHA through the HAPCheck web site and

post monies to Yardi resident accounts. Post Craigslist. Responsible for

ordering supplies and equipment for the department, as well as overseeing

inventory. Process SODA's. Handle lease commission spreadsheets. Process

timecards and overtimes sheets for submission to payroll. Responsible for a

variety of reports due weekly, monthly and quarterly. P.O. system and all

other duties and projects assigned.

Elaine Sipp Page Two

PROPERTY INDUSTRY PROFESSIONAL June 2010 to July 2011

APT COMPANIES STAFFING Redlands, CA

Tour, quote rents and lease vacancies. Greet prospective residents; assist

with completion of paperwork including conventional leasing as well as

Section 8 and LIHTC. As a Temporary professional sent to a variety of

communities for coverage, I was involved in a great amount of cross

training. Already skilled with incredible people and leasing skills, I was

able to learn how to process paperwork on all LIHTC properties. Including

gathering all appropriate paperwork, making sure each document has

appropriate signature. Completing file with faxed paperwork, requesting and

copying all I.D. and verifying all incomes. Professional individual that

provided coverage at all capacities to several large, well know companies

such as AMC, BRE, FPI and Sares Regis. ? Knowledgeable in Fair Housing and

ADA

LEASING CONSULTANT

May 2009 to April 2010

BEACON PROPERTY MANAGEMENT Rancho Cucamonga, CA

Country Village Senior Community

Responsible for leasing 1236 apartment homes, retaining existing residents,

and

achieving maximum occupancy. Handle heavy incoming calls from prospective

residents regarding availability. Dispatch calls to maintenance and vendors

by phone, two-way and work orders. Taking prospective residents on tours of

the community.

Maintain curb appeal of community and point out any deficiencies with

Manager.

Completes lease agreements and collects all rents, deposits and application

fees.

Qualify prospective residents and verify applications. Assist with

overseeing all community activities. Assist prospects and current resident

with Section 8 paperwork and information. Thoroughly explain to resident

all apartment/property procedures. Follow-up on traffic including walk-ins,

internet and fax. Mail thank-you cards. Build and maintain strong working

relationship with vendors. Prepare all lease related paperwork in an

accurate and timely manner. Maintain resident files. Prepare resident move-

in packets. Walk vacant units to ensure units are ready prior to resident

move-in. Conduct market surveys. Shop various communities. Participate in

company training classes and meetings as required. Familiarity with Section

8, Fair Housing and ADA guidelines

All other tasks and office duties as assigned by Regional Manager.

RESIDENTIAL MANAGER

MOSS & COMPANY March 2007 to September 2008

Seville Townhouse Apartments Torrance, CA

On-Site Manager of 117 units. Tour, quote rents and specials to lease

apartments.

Greet prospective residents. Screen all prospective residents. Manage all

keys to the building. Assign parking spaces and enforce property rules.

Prepare lease agreements and all addendum's. Advertise vacancies in various

forums. Supervise the leasing agents and maintenance personnel. Collect

rents promptly for deposit. Receive security deposits. Follow up with

residents on outstanding rents, late fee payments, etc. Handle all

maintenance requests and produce work orders for maintenance team. Perform

daily walk through of building and grounds to assure curb appeal. Supervise

all vendors required to be on the property, research new vendors, acquire

new bids as directed by Management and handle marketing research on

competitors

Elaine Sipp Page Three

BEVERLY HILLS/GREATER L. A. ASSOC. OF REALTORS July 2005 to July 2006

EDUCATION COORDINATOR Beverly Hills,

CA.

Receptionist / Customer Service Specialist

Enrolled members in continuous education programs by either live education

or video.

Promoted and explained upcoming seminars to members as they inquired.

Process all monies; credit cards, personal checks, travelers checks or

cash. Provided required assistance to the Instructor with set-up of

classroom and supplies. Update information

on website to keep current. Provide revenue reports for

management. Assisted in the preparation and distribution of bulk membership

mailings. Maintained records of customer transactions, inquiries,

complaints or comments. Assist the Instructor, set up classroom, provide

proper supplies. Answer, screen and forward calls, provide information and

relay messages. Respond to membership inquiries by telephone, in person and

by email. File and maintain educational records and membership payments.

ON-SITE RESIDENTIAL MANAGER August 2002 to

October 2004

E.R.GRIFFIS AND ASSOCIATES Inglewood,

CA

Glenway Apartments

Responsible for leasing, touring and marketing property. Review

applications. Process credit reports. Collect rent and make bank deposits

.Screen prospective tenants and reviewed terms of occupancy. Handled tenant

relations, complaints and resolved problems; follow-up with report. Prepare

and serve 3-day pay or quit, eviction notices; follow-up on delinquent

accounts. Oversee tenant walk thru and move outs. Responsible for market

surveys. Any project as it arose.

EDUCATION AND TRAINING

College based courses completed:

Real Estate Principals Economics

Real Estate Practices Fair Housing (Certificate)

Property Management (Certificate) English (Creative Writing) 101

OFFICE PROGRAMS

Yardi, AMSI, Word, Excel, Outlook, Rent Pay Scan, Leads2Lease, One Site,

Grace Hills 2008-2012, SODAS, Internet, emailing, A/R, A/P, accounting,

Craigslist, UPS, 10-Key, filing, faxing, copying, scanning, mailings, heavy

phones, customer service, various weekly and monthly reports with the

ability to multi-task and wear a multitude of hats as needed.

***References Available

Upon Request***

Contact this candidate