Customer Service Sales

LINISHA BROWN

*** ***** ******* ****: 773-***-****

Chicago, IL 60651

*******.*****@*****.***

Summary

An accomplished results-oriented Business Professional with over 7 years of driving Customer Service

excellence with leadership, project, and operations management experience. Proven expertise in sales, and,

developing teams to achieve favorable results.

PROFESSIONAL EXPERIENCE

Best Buy Corporate, Chicago, IL

2012- present

Geek Squad Business Professional

Engaged walk-in Small Business clients, built in-store awareness for the unique needs of the business

clients.

Generated six business leads a day and met monthly revenue goal improving stores P&L by 30%.

Worked with leadership team to identify and route the Business customers appropriately

Built strong culture around understanding customer needs and providing solutions.

Trained and coached team around the Target Market for Business clients

Created training materials for store teams around commercial grade products and solutions for

business clients.

Provided technical support for business clients in-store and on-site when necessary.

TARGET Hillside, IL

2010 -2012

EXECUTIVE TEAM LEADER (ASSISTANT MANAGER)

Spearheaded department operations including customer service, staff training, sales floor

management, team building and motivation, performance management, and workplace safety

compliance.

Championed efforts to increased district sales of apparel and accessories by 2.39% over previous

year.

Researched and implemented improvement processes to develop operations efficiency and

maintaining work center’s profitability.

Provided excellent customer service by responding to customer questions and inquiries to ensure

100% customer satisfaction.

Effectively communicated store goals and objectives to sales floor staff and provided coaching and

counseling to ensure efficient and timely deliverables.

Over saw internal promotional events, including logistics, marketing materials, and operations.

Hired, trained, and mentored staff to ensure adherence to company policies and procedures.

BEST B UY, Chicago, IL

2009-2010

APPLE EXPERT/BEST BUY FOR BUSINESS SPECIALIST

Collaborated with senior management to develop and implement sales strategies

Trained staff on Apple products and solutions for home and business

Identified customer needs and wants and made sure end-to-end solutions were met

Increased business sales by $25 thousand each month.

EDUCATION & T RAINING

Bachelor of Science, Business Administration, Northern Illinois University 2010

SKILLS

MICROSOFT WORD, EXCEL, POWERPOINT, OUTLOOK, IWORK FOR MAC

ACHIEVEMENTS & O RGANIZATIONS

District Target Team Commitment Captain Business Administration Student Association

Best Buy Viewpoint Team President Women In Business Professions

Chi Alpha Epsilon Honor Society

Member of the National Dean’s List

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