Sales Human Resources

Sertaç YILMAZ

Ağaoğlu Eltes Güneşi C* Bl. No:*** Yukarı Dudullu - Ümraniye/ İstanbul

Phone: +90-537-***-**-** / Email: **********@*****.***

18.01.1987 – Single / Military Service: Done – 31.01.2012

EDUCATION

09.2013 – Istanbul University, Istanbul, Turkey

Business Administration, Faculty of BA

09.2005 – 03.2011 Istanbul University, Istanbul, Turkey

Labour Economics and Industrial Relations, Faculty of Economics

(1 year prep class and 1 term traineeship in abroad)

09.2001 –06. 2005 Cahit Elginkan Anatolian High School, Kocaeli, Turkey

WORK EXPERIENCE

03/2013 – … BORUSAN Logistics, Istanbul, TR

Key Accounts and Operations Manager

25 million $ budget management

Strategic Planning

Third-party Logisitics (3PL)

Process Management

Customer Management

Operations Management

Tender Management

Cross-selling

Reporting&Analysis

Pricing

Invoicing

Contract Management

04/2012 – 03/2013 BORUSAN Logistics, Istanbul, TR

Key Account Responsible

Customer relationship management and operations follow-up,

Monitoring the implementation of the contract and payment terms, price making revisions

The fulfillment of necessary activities to ensure customer satisfaction,

Creating of cross-selling opportunities,

Periodic visits to the customer

Reporting; Partial transportation performance report, Full-Truck procurement performance report,

Daily forwarding report, Unloaded materials report

Calculation and pricing route changes

Implementing VoC (Voice of Customer) process

Deliveries follow up with cooperating sub-contractor

Planning and pricing extra deliveries

Calculation damages and returns fee for recoursing to suppliers

Progressing invoicing process for full-trucks and partial transportation; pricing on SAP system

04/2011 – 08/2011 VOLVO Turk Ltd Şti, Istanbul, TR

CRM Consultant

Manage and control information and registration of 7 different CM hoods. Provide CM training and

inform updates of CM to all VTC Turkey staff and sales agencies.

Cooperate with regional sales managers to develop sales. Prepare periodically activities report and

efficiency report per region and all Turkey. Provide needed analyzed information.

Delivering requested information from CM to Sales Representatives, MarCom and other authorizes

related with Sales Department. (Customer list, truck fleets..etc)

Analyze statistics of market according to Commercial Vehicles Importers Association and Turkish

Statistical Institute.

Following up tenders that organize by government agencies. Analysing and reporting the process to

Sales Managers.

Conducting after sales and after service Delivery Follow up. Customer complaints process.

Assisting Total Business Solutions/CRM Manager. Supporting for CRM Activities.

11/2009 – 02/2011 Aero Bişilim Teknolojileri, Istanbul, TR

Sales Development Responsible

Grow and develop mutually profitable business in the given field sales channel

Successfully implement all Aero Group's sales plans, programs and visual standards

Ensure that sales objectives are met

Assist point of sales in their purchasing/forecasting stock management

Manage client relations, strengthening their satisfaction and commitment

04/2009 – 10/2009 Beşduyu Communication Services, Istanbul, TR

Operation Coordinator

National Youth Symphony Orchestra;

Berlin&Rome Circuits and Summer Camp & Aegean Circuit

Leading operational activities of Camp&Circuit

To organize events schedule for the camp.

To arrange facilities, needed throughout the camp&circuit.

To cooperate with the authorities of Sabancı University and local authorities to provide continued

servicing to participants.

To lead the operation team, delegating job responsibilities, organizing activities and cooperating

with 3rd parties

02/2008 – 03/2009 Pasha Group Int. Hotel&Casino Management, Istanbul, TR

Project Coordinator

Conducting job analysis, which includes examining the tasks and sequences of tasks necessary to

perform the job

To create and revise performance evaluation forms, to assist creating training scheme

To create Human Resources Web-based Management Console : To revise Procedures& Policies

&Forms and translating into English, Drawing Work-Flows, To create Organizational Charts

(including subcompanies) to standardize Human Resources documentation,

To assist Human Resources Director

To cooperate with Organization Development Specialist

05/2007 – 01/2008 AIESEC Turkey Member Committee, Istanbul, TR – Baku, Azerbaijan

Azerbaijan Expansion Coordinator

To manage establishing process for successfully implement all Aiesec plans, programs and

standards in Azerbaijan

Recruiting new volunteers, introducing Aiesec in universities to create long-term cooperation

Leading transition process for new Executive Board of Aiesec in Azerbaijan

Cooperating local,national and international companies and goverment agencies to increase Aiesec

effectiveness in society

AIESEC Experience

Present in over 1100 universities in over 110 countries and territories, AIESEC, the world's largest

student organization, is the international platform for young people to discover and develop their

potential so as to have a positive impact in society.

05 – 07/2007 5. Black Sea Youth Congress, Baku, Azerbaijan

Organization Committee Member

03 – 04/2007 52.National Conference, Istanbul, TR

Organization Committee Member

02 - 03/2007 YES! To Lead the Future’07 Congress; Istanbul, TR

Organization Committee President

01 – 02/2007 Finance Live Project, Istanbul, TR

Project Coordinator

10 – 12/2006 World Without Borders Project, L’viv, Ukraine

Trainee

07 – 10/2006 AIESEC Istanbul Local Committee, Istanbul, TR

Company Sales Manager

03 – 07/2006 AIESEC Istanbul Local Committee, Istanbul, TR

Jobraise Responsible

SKILLS

Softwares

Advanced Office Applications (Excel, Access, Word, Powerpoint)

Microsoft CRM (Customer Relations Management)

TIM (Transportation Information Management),

SAP

Help Console Management Program

Languages: Advanced English (written and spoken), Turkish (native)

Driver License : B Class, 2006

INTERESTS&OTHER ACTIVITIES

2011 – ... Istanbul University Sport Club Handball Team Player – Professional, Snowboarder

2005 – 2010 Istanbul University Handball Team Player, Football Referee,Snowboarder

2003 – 2005 High School Handball Team

2000 – 2003 Adliyespor,Kuruçeşme Belediyespor Amateur Licensed Basketball Player

1995 – 2000 Kocaelispor, Kağıtspor, Derince Belediyespor Amateur Licensed Football Player

REFERENCES

Available upon request

Contact this candidate