Customer Service Representative

Carl Howard

Indian Orchard, MA

*********@***.*** - 413-***-****

A polished, dedicated customer service professional, brings forth organizational skills and

understanding of many windows based computer software to the advancement of an

organization that promotes reliability, and dedication with opportunities for professional

growth.

WORK EXPERIENCE

Customer Service Specialist

Innovation First Notice - Springfield, MA - 2007 to 2011

Expected to display a comfortable and empathetic attitude for customers dealing with a

stressful situation

• Responsible for knowing the different client specifics and handle certain situations according to company

guidelines

• Present a professional and trustworthy relationship with customers.

• Relied upon to enter data pertaining to Personal/Commercial Auto, Personal/

Commercial Property, Personal/Commercial Liability, and Workman's Compensation Claims

(Call Center )- Incoming calls

Consultant

K-Force Inc - Hartford, CT - 2010 to 2010

3 month position

• Responsible for reaching out to commercial customers regarding the initial paperwork

pertaining to the migration to the new computer financial software applications.

(Call Center - Outgoing calls

Banking Specialist

TD Bank(north) - Springfield, MA - 2004 to 2007

Responsible for assisting customer in online personal/business banking products,

processing and servicing

• Relied upon to assist customers in solving various banking problems and concerns,

involving bank transfers, stop payments, processing new accounts, product information,

overdrafts bank card transactions and check orders.

• Present a professional and trustworthy relationship with customers, and branch/office,

personnel.

• Motivated by competitive sales environment to help customers with various products and services geared to

make the customer's banking experience easier and more efficient,

(Call Center) = Incoming Calls

Claims Analyst

Teletech - 2003 to 2004

Duties included knowing all aspects of the claim structure an order to answer

any claim questions the policy holder might have.

• Obligated to identify discrepancies within a particular claim, and with knowledge and

Experience, offer a solution based on the severity of the situation.

(Call Center)- Incoming calls

Customer Service Representative

Teletech - Enfield, CT - 2002 to 2004

2002-2003)

• Responsible for quoting medical benefits for the Blue Shield of California Insurance

Company

• Trained to explain various policies, and procedures to the policy holder and medical

professionals

EDUCATION

College Prep in Business

High School of Commerce

Associates

Springfield Technical Community College

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