Letitia N. COlE

**** ******** ****** ****

Scaggsville, MD 20723

acckoz@r.postjobfree.com

301-***-****

CLEARANCE: Department of Homeland Security (DHS) - Confidential

SUMMARY OF EXPERIENCE:

Project Management/Release Management/Change Management Experience

Manage Software Projects, following AGILE & PMBOK methodologies. Certified

SCRUM Master & Certified Risk Manager. Responsible for portfolios of up to

34 projects through entire Software Development Lifecycle (SDLC). Master

Scheduler of Production Security updates & hardware installs, monitoring

adherence to contract milestones from inception to completion, preventing

premature or faulty software deployment. Track major milestones, scope

creep, critical paths & slippages. Facilitate Infrastructure (ICCB) and

Network (NCAB) Control Board Meetings. Conduct Readiness/Gate Reviews &

Lessons Learned Meetings. Pivotal Point of Contact, working with the

Program Office, Developers, System End Users, Firewall, IV&V & Technical

Distribution teams. Mitigate risks, determine Level of Effort (LOE).

Develop next steps and work-a-rounds. Track & define tasks, outlining

stakeholders' tasks, implementing process improvement plans for national

and international teams.

COMPUTER SKILLS:

Hardware: IBM PCs and Compatibles

Software: Microsoft Excel, Project, PowerPoint, Access, Word, VISIO,

SharePoint, MicroStrategy, WinRunner, Team Track, Lotus Notes,

RequisitePro, ClearQuest, Remedy, PVS Tracker, DOORs

Database Systems: (MS Access, Oracle SQL Plus)

WORK EXPERIENCE:

SAIC

2010 - PRES

Project/Implementation Manager (Immigration Customs

Enforcement/Citizens Immigration Services)

Implementation Manager responsible for changes interfacing with external

agencies such as US VISIT, TSA and Department of State being migrated and

presented before DHS' Change Control Board. Managing Project Schedules,

Milestones and Gate Reviews. Analyzing Test Issues, Scope Reduction, &

Functional Packaging. Executing Gap Analyses, Performance Evaluations,

Forecasts & Trends. Participating in AGILE Sprint reviews and SCRUM Team

Demonstrations. Capturing, reviewing & recommending solutions for systems'

error handling & exceptions. Responsible for a Business Rules Management

Project for ELIS, a new Homeland Security, public facing Immigration

Servicing project. Developing a Business Catalog with version control

capabilities, a rate of progress traceability and syntax & consistency

checks. Identifying new business opportunities and process improvements.

Fostering and building strong Stakeholder and Client relations for

Configuration, Change & Release Management in Office of Information

Technology. .

Managed Department of Homeland Security's (DHS) Immigration Enforcement and

Investigations Portfolio. Managed system software/hardware upgrades,

interfacing with Vendors, Contractors and Government Officials. Maintained

Master Schedule, managing milestones and Levels of Effort (LOE). Aligned

Artifacts, providing weekly statuses. Supported improvements to the System

Lifecycle Management (SLM) Process. Provided leadership and forecasting

preventing and mitigating risks, scope creep, and slippages. Executed

analyses based on System Performance, Lessons Learned and Problem Reports.

Monitored project performances to Project Fact Sheets, Project Scopes,

Acquisition Plans, Concept of Operations (ConOP), Project Tailoring Plans

(PTP) and Preliminary Mission Need Statements. Developed, Analyzed and

Reviewed Program Management documentation, supporting program reviews for

Change Control Boards (CCB). Facilitated Gate Reviews (CDRs, TRRs, and

PRRs) and submitted budget justification materials.

Northrop Grumman/Nortel Government

2002 - 2009

Release Manager/Principal Software Engineer (United States Postal Service

09/07-11/09 & 08/02-09/07)

Release Manager on Point of Sales (POS) projects, managing the deployment

of multiple releases, including Microsoft Security Installs averaging a 97%

completion rate to Postal Enterprise (6,000 Terminals). Project Lead for

7 years, increased the system End-to-End test interoperability from three

(3) to over twenty (20) Test Platforms. Conducted USPS gap analyses and

mail flow studies to eliminate waste. Evaluated Customer Off-the-Shelf

(COTs) Products to assess work hour savings, resulting in a 25% reduction

in mail processing. Developed Requirements, Statements of Work (SOW) and

Matrices for Disaster Recovery Hardware used Post-Hurricane Katrina -

Portable POS. Analyzed Electronic Data Warehouse (EDW) USPS retail

statistics utilizing Micro Strategy.

L-3 Communications/Titan Systems Corporation

1999 - 2002

Principal Software Engineer (United States

Postal Service 08/00-08/02)

Developed the End-to-End (E2E) Test Processes for USPS' the Delivery and

Retail Systems unit. Coordinated the compliance and managed the E2E

process. Evaluated system performance, reducing the number error filled

releases sent to Production by over 50%. Researched, evaluated and

selected Serena Team Track as an E2E Replacement. Trained users and

ensured the reconciliation of accounts during beta testing. International

Standard Organization (ISO) Auditor. Authored various training artifacts

and developed monitoring and forecasting tools. Determined conditions for

which operations were to be conducted, sequenced and phased on Domestic and

International projects such as Global Express Mail with guarantee to Japan,

Hong Kong, and Australia). Developed Microsoft Access Database.

Senior Systems Analyst (Immigration and

Naturalization Service 10/99-08/00)

GUI Tester on U.S. VISIT, Central Index System. Verified and validated

functional requirements were being met through system level testing.

Interfaced with Federal Government Agencies such as FBI, Customs

Department, Labor Department and Housing & Urban Development (HUD).

Identified and tracked system errors/discrepancies. Generated Test Problem

Reports (TPRs) via Polytron Version Control System (PVCS) Tracker for

software-related problems, and made recommendations for the software and

changes to the existing functional requirements. Assisted with the testing

of the IDENT Biometric Fingerprint recognition testing.

Senior Systems Analyst (Health and Human

Services 04/99-10/99)

Analyzed the Health and Human Services Payment Management Systems' Y2K

readiness. Identified and tested date sensitive screens, programs and

processes. Edited documentation for Independent Validation and

Verification. Presented problems and mission critical findings.

Determined the level of effort needed for the redesign of the Payment

Management System. Evaluated software tools and defined processes. Updated

DOORS Requirements database.

K Force

1996 - 1999

Managing Consultant (Bell Atlantic)

Lead on the ExpressTrak Integration Testing Control team, insuring the

migration of software modules

between the Test, Development and Production environments. Interface

between the On-line GUI testing group and the validators of the Bell

Atlantic Bills. Tracked, compiled and executed DB2 binds for 13,500

software modules. Modified, executed and scheduled JCL runs for batch jobs.

Mocked the Data used in testing for some 100,000 circuits and lines.

Scheduled technical and human resources for team of 20 members

Managing Consultant (MCI)

Special Customer Systems Solutions (SCSS) Test Lead for Fortune 500

Companies such as Toyota Motor Corporation, American Express and Ford.

Analyzed system test strategies to identify, propose, and implement process

improvements for the billing of large business customers. Reduced

Production abend ratio by 200%.

PROFESSIONAL TRAINING:

Certified SCRUM Master

Certified Risk Manager

Managing the Project's Team

Managing the Project's Time

Managing the Project's Quality

Managing the Project's Risks

Managing the Project's Budget

Managing the Project's Contract

Finance for Non-Financial Managers

Database Protection, Information Governance & Compliance

EDUCATION:

Masters of Science, (Organizational Management), Trinity University,

DC

Bachelor of Business Administration, (Management Information

Systems), Howard University, DC

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