Customer Service Sales

Tavaris A. Jones

*** ******** ****** *****, **. *9272

601-***-**** *.********@*****.***

An enthusiastic and dedicated professional with the vital experience, qualifications and successful track record necessary to

thrive in a Human Resources Management role. Team oriented and highly self motivated, employs exceptional interpersonal

skills to foster highly dynamic and collaborative teams focused on providing a superior customer experience. Specializes in

succession planning, training, and process improvement. Always eager to learn, staying up on the latest trends to inform

development of new training initiatives and recruitment methods, striving to maintain professional excellence in a highly

competitive and ever evolving field.

Key Proficiencies

Leadership Program Development Recruitment Employee Relations Turnaround Strategies Corporate Management

Accounting Systems & Administration Contract & Compensation Review Relationship Management Customer Service

Employee Retention Coaching Sales Marketing Compliance

PROFILE SUMMARY OF PROFESSIONAL EXPERIENCE

ITT Technical Institute – Director of Finance (2011 – Present)

Profile: Director of Finance

Responsible for the management and administration of the Finance Office and its functions, including but not limited to

recruitment; sales; federal work study administration; compliance; accounting operations, and financial information systems.

Selected as the “Best Finance Department in the Southern Region” in 2013; instrumental in initiating a campus financial recovery

from a half a million dollar deficit in revenue.

Primary Responsibilities:

• Secure federal funds from the Department of Education each quarter.

• Analyze financial data to forecast quarterly start budgets.

• Implement internal controls processes that will enhance the turnaround time of student financial aid packaging.

• Assist the Director of Recruitment with several campus based projects such as orientations, retention programs,

fundraising events, community relations outreach programs and professional development events.

• Participate with other senior officers of the College in institutional planning, policy development, and student discipline

procedures.

• Resolve issues that impact a student’s financial aid, scholarships, and degree plan.

• Counsel students and parents on available funding in accordance their financial eligibility. Also, advise students and

parents on any tax reporting discrepancies filed on the FAFSA.

• Maintain compliance with all accreditation standards.

• Interview, hire and train financial aid staff and federal work study employees.

Regions Bank – Assistant Branch Manager (Feb 2010 – Jul 2011)

Profile: Assistant Branch Manager – Consumer Banking Officer

Tavaris A. Jones Page Two

601-***-**** *.********@*****.***

Lead, trained and coached a team of 10 employees that consist of 7 customer service representatives and 3 personal bankers.

Generated over 3.3 million in production by leading a team of personal bankers who sold an arsenal of bank products and

developed new business relationships.

Primary Responsibilities:

• Manage bank operations, customer service, and teller activities while preserving the bank’s regulatory compliance,

internal policies and procedures.

• Responsible for networking, building, and maintaining relationships with key customers, businesses, community leaders

in the area.

• Monitor high risk customers and other accounts for suspicious activity as required by the Bank’s BSA/AML

Compliance Program.

• Responded to complex customer calls and resolved inquiries in a timely manner.

• Served as a corporate training mentor for managers and financial service specialist in the district.

• Partner with local retail chains like Sears Roebuck & Burlington Coat Factory to develop and secure deposit revenue for

the bank

• Assist customers in setting up retirement plans and lucrative wealth management opportunities.

• Manage the P & L reports for the bank.

Regions Bank – Financial Service Specialist (Mar 2008 – Jan 2010)

Profile: Licensed Financial Service Specialist

Worked in a fast pace, intense, results oriented environment handling inbound customer calls, cross selling bank products, and

resolving client issues. Exceeded all sales goals for 9 consecutive quarters and received top sales award for the bank. Ranked #1

in the state for life insurance sales; sold over 75 policies in a two year span.

Primary Responsibilities:

• Generated new business through in store promotions and preferred customers to other banking opportunities.

• Met critical deadlines on a weekly/monthly basis.

ASSOCIATION LEADERSHIP & AFFILIATIONS

ITT Tech Federal Work Study Program – Campus Administrator (2011 – Present)

• Hire and manage students working in the Federal Work Study Program with 20+ students in coordination of providing

student professional experience for on campus and off campus job opportunities.

Veteran Affairs Administrators of MS Membership Chairman, ( 2011 – Present)

• Serve as the Head Certifying Official and military liaison for all Veterans receiving educational benefits.

• Responsible for aiding over 150 Certifying Officials in the state.

• Implement strategies to grow the overall membership through continued evolution and transformation of the direct mail

marketing program into an online marketing program.

Created a Veteran Affairs Administrators website to disseminate information about conferences, training workshops,

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and seminars.

Tavaris A. Jones

233 Callaway Circle Byram, MS. 39272

601-***-**** *.********@*****.***

Handle the task of writing and gathering material for feature articles on VA Educational Benefits.

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Work with the President of VAAMS to develop strategic partnerships and integrated marketing campaigns to drive

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brand recognition.

Manage the process of identifying new school certifying officials, following up with current school certifying officials

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to sustain a network that fosters assisting Veterans receive their benefits.

Increase membership over 20% since being appointed by the organization.

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Toastmasters International – Vice President of Membership, ( 2011 – 2012)

• Responsible for recruiting and growing membership.

EDUCATION ACHIEVEMENT

Masters of Science Business Management Bachelor of Science Psychology

Belhaven University Jackson, MS Jackson State University Jackson, MS

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