Customer Service Engineer

SUMMARY

> ** years of electro-mechanical troubleshooting experience.

> 8 years of electric vehicle (EV) and 6 years of natural gas vehicle

(NGV) troubleshooting and repair. Work on EVs involved diagnostics,

disassembly, test & qualification of low voltage (12VDC) circuits,

high voltage (300VDC) battery packs and high voltage (220VAC) 3 phase

EVSE. Work on NGVs involved electronic engine controls, advanced

mechanical and safety awareness of very high service pressures, up to

3600PSI. I'm a goal-oriented self-starter and a highly-motivated

individual. I have an excellent safety record even with dangerous,

repetitive work.

> 5 years of Help Desk phone and onsite support for 13 US and Canadian

offices. 5 years of management experience as Regional Technical

Analyst. I implemented corporate network standards and worked with

plant managers, office administrators and non-exempt workers as well.

I am a service-oriented individual, knowledgeable, patient and

understanding of customer needs.

> 2 years of supervisory experience as a Maintenance Dept Engineer and 2

years of working with the South Coast Air Quality Management District,

a state regulatory agency. I am a seasoned professional with good

interpersonal skills.

> 2 years of project management with capital projects (up to $200K) were

completed on time without accidents or injuries to either staff

mechanics or contractors. Project documentation included request for

quotes (RFQs), appropriation requests (ARs), CAD drafting, safety

training material and operator manuals. I have excellent technical

writing and organizational skills. I pay attention to details,

especially when safety of others is involved.

> BS in Mechanical Engineering Technology (BSMET) with Electronics &

Digital Technology (EET). 3 IT industry certifications. I bring

substantial knowledge, skills & life experiences to my next areas of

responsibility.

CAREER

> 2013 to Present Customer Service Manager for Planet One Products (500

N Central Plano TX 75074)

. Customer Service: wine storage systems (self-contained & split air

handlers) product information, phone troubleshooting, root cause

analysis, user training, processing warranty and freight claims

. Technical: installation blueprints (mechanical/electrical), bill of

materials, wiring diagrams

. Sales: process estimates/sales orders of systems/replacement parts,

return authorizations

> 2004 to 2012 Engineering Technologist for AFVT Motors (6108 Abrams

Dallas TX 75231)

. Customer Service: technical support, consultant and user training

. Technical: Diagnostics, repair of electric vehicles (EV) and

natural gas vehicles (NGV).

. Sales: listings to transaction completion.

> 1996 to 2001 Regional Technical Analyst (RTA) for Georgia-Pacific Corp

(133 Peachtree Atlanta GA 33133)

. Customer Service: onsite support, consultancy, technical support

and user training.

. Management: implemented corporate standards in 13 offices in 11

states & 2 provinces in North America.

. Technical: PC, server and network installation, troubleshooting,

repair and upgrades.

> 1994 to 1996 Project Engineer for Georgia-Pacific Gypsum Corp (1401

Pier D Long Beach 90082)

. Environmental: liaison to the South Coast Air Quality Management

District (SCAQMD)

. Project Management: capital appropriation, project planning,

coordination to completion and closure.

. Quality Assurance: PM procedures, contractor safety orientations,

federal, state and local code compliance.

. Technical: fiber optic LAN design and install in harsh

manufacturing environments, LAN administration.

TECHNICAL EXPERIENCE

> Diagnostics and repair of electric & electro-mechanical systems

> Field Service: preventive maintenance, repair and upgrades

> High voltage DC (400VDC), single and 3 phase AC (240VAC) wiring,

termination

> Engineering drawings (AutoCAD R12) and technical writing (product

documentation, user and safety manuals)

> PC and server hardware component level troubleshooting, repair and

upgrades.

> PC and server software troubleshooting repair and upgrades.

> Board-level work: replacement of electrolytic radial capacitors

> PC OS: Microsoft DOS & Windows, Apple OSX, Ubuntu Linux

> PC and server apps: AutoCAD, Office suite (Word, Excel, FrontPage),

Backup Exec, Clarify Case Log

> PC and server utilities: Ghost, Drive Image, WSPing, Virtual Private

Network, Insight Manager, SMS and Terminal Server

> Network Hardware: Thinnet/ twisted-pair / fiber-optic networks, RAID

controllers, Remote Insight board

> Network Protocols: NETBEUI, DLC, IPX, TCP/IP

> Cloud-based integrated business management software: NetSuite

> Heavy line automotive (powertrain, suspension & brakes) and HVAC work

> Repair and maintenance of OEM electric vehicles (EV) and natural gas

vehicles (NGV).

> Hand and power tools: wrenches, ratchets, drivers, air-driven,

electric and impact tools

> Precision instruments: calipers, micrometers, pressure and vacuum

gauges

> Electronic instruments: digital volt-ohm meter & scopemeter

> SAE J1939 diagnostics and programming tools: Rotunda NGS, VCM and IDS.

> Superflow SF600 flowbench and SF902 water brake engine dynamometer

EDUCATION / TRAINING

> Vector CAN communication & CANanlyzer/CANoe workshop July 2010

> Microsoft Certified Systems Engineer (MCSE) 1999

> Compaq A Systems Engineer (ASE) 1998

> Novell Certified Network Administrator & Engineer (CNA/CNE) 1995

> Electronics & Computer Technology Program, Glendale College 1992

> Bachelor of Science in Mechanical Engineering Technology, De La Salle

University 1988

PROFESSIONAL QUALIFICATION

> Microsoft Certified Systems Engineer (MCSE) for Windows NT4.0

certification #1265936

> Microsoft Certified Professional + Internet (MCP+I) certification

#1265936

> Computing Technology Industry Association (CompTIA A+) Certification

#CBEDTT2127

> Commercial Pilot with Instrument Privileges Single Engine Land DOT/FAA

#278904

SECURITY CLEARANCE

> TSA / USCG Transportation Worker Identification Credential (TWIC) card

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