Customer Service Security

BRYANT JACKSON

**** ***** **. # * 847-***-****

Gurnee, IL 60031 *********@*****.***

SUMMARY OF QUALIFICATIONS

• 5+ years of IT experience in security and industrial environments

• Technical experience in desktop systems support and management

• Strong problem solving and creative thinking skills

• Ability to be flexible with schedule as appropriate to technology business needs

• Excellent written and verbal communication skills

• Ability to acquire and apply knowledge rapidly

• Outstanding rapport building and customer service

CERTIFICATIONS

• CompTIA A+

• Microsoft Certified Solutions Associate

• Microsoft Certified Technology Specialist (Windows 7)

• Microsoft Certified Professional (MCP)

• Microsoft Technology Associate (Operating Systems Fundamentals)

• PERC Card Holder for State of Illinois (Permanent Employee Registration Card)

• Heartsaver Certified for CPR & AED

TECHNICAL EXPERIENCE

• Windows XP and Windows 7 installations, settings & network configuration

• Removal and replacement of desktop and laptop components

• Administrate and monitor safety training database

• Implement local security policies; create and manage local user and group accounts

• NTFS folder and file level permissions to grant user access

• Install and configure Windows firewall

• Used network monitoring tools; created counters and performance alerts

• Troubleshoot hardware and software problems

• Basic level skills in Microsoft Word, Excel, PowerPoint and Outlook

• Configure and use remote access services; update network communications

• Document and track all peripherals and network issues

• Install, configure and troubleshoot multi-function printers and mass storage devices

• Citrix Access Platform administration and monitoring

• Install and troubleshoot PC components and Windows XP, Windows 7 installations

Experience performing operations in virtual environments (Virtual PC / VMware)

EDUCATION

Computer Systems Institute Certificate - Networking Career Program Gurnee, IL 2013

Hales Franciscan High School, Chicago IL Diploma

PROFESSIONAL EXPERIENCE

Project: Desktop to Wyse Terminal Migration Sept. 2013

CompuCom/VWR

Migrated user settings and profiles from Windows XP desktop

Removed and replaced tower PC with thin client

Installed and configured user applications for Windows 7

Connected user specific network printers

Confirmed network connectivity, application configuration and peripheral device

functionality

Security Officer/Computer Operator

Inter-Con Security Systems, 320 Houbolt Rd. Suite #120 Joliet, IL 60431 2007-Present

Responsible for highly sensitive and dangerous security equipment

Produced incident reports for senior management

Recorded daily inventory of security equipment

Trained new employees based on official corporate curriculum

IT responsibilities include:

• Maintenance and repair for multi-function printer/fax machines

• Installed networked printers on Windows XP

• Administration and monitoring for Citrix workstation

• Monitor and utilize Lotus Notes 6.5 Email client

• Administration and monitoring for Passage Point Client 4.5 – Professional Edition

• Employed MSDS Dolphin web based database

• Configure and issue employee/contractor access cards

• Maintain and utilize safety training database

Security Officer/Computer Operator

Safety and Protection Management, Gurnee IL 2004-2007

Responsible for highly sensitive and dangerous security equipment

Produced reports for senior management

Took daily inventory of security equipment

Trained new employees based on official corporate curriculum

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