Manager Customer Service

CATHERINE FORD

My Objective

Multi Family Property Manager

Seasoned professional in property management seeking

I have worked in the Multi Family Industry for the past 5 years.

a challenging position in a company that allows me to

Prior to entering into the Multi Family Industry I worked in the IT

utilize my skills, knowledge, and experience to

world where I worked with a Production team to monitor and

accomplish a common mission.

perform maintenance on servers located all around the word. I

entered the Multi Family Industry after changing my degree path to

Business Administration with my concentration in Marketing. I am

currently a few classes away from acquiring this degree. In the

Education

mean time I have used my skills to create marketing plans for

2004 – 2005 University of Texas at San Antonio

numerous communities, help in Project Management during two

INTERIOR DESIGN

rehabs of 200 + property, create numerous spreadsheets and help 2005 – 2007 The Art Institute of Pittsburg Online

INTERIOR DESIGN

with implementation of new procedures to stream line production,

Strayer University

2010 – Present

assisted in creating and managing budgets, performed audits on BUSINESS ADMINISTRATION

CONCENTRATION: MARKETING

both tax credit and conventional communities, along with training

employees.

4021 Wood River Dr #1211

210 454 - 6844 ***********@*****.***

Corpus Christi, TX 78410

Sept 2013 – January 2014 Presidium Group / Oasis at Oakwell Apartments

Extensive knowledge of principles of property management and applicable federal, state, and

local laws and regulations. Strong ability to negotiate, develop, and prepare property

agreements. Skilled at communicating effectively, assigning and supervising the work of

others. Ability to produce high quality work and meet deadlines in a fast-paced, high-volume

environment. Solid organization and time management skills.

Nov 2008 – Sept 2013 Pinnacle a Family of Companies / Oakwell Springs, Robert E Lee Apartments, Newport

Apartments, & Rock Canyon Apartments

Started as leasing agent in 2008 and spent two years leasing. During that time I created

marketing plans and all marketing materials, closed military housing accounts, assisted in

acquiring proposals. I moved up to an assistant after the two years at which point in that time

my collections were always under 1%, I was able to collect an additional $10,000 revenue

from past move outs, performed file audits, worked closely with the manager to train all new

employees with MRI, Yardi, Bluemoon, and all Microsoft Office programs. A year after that I

was promoted to manager where I helped increase NOI on a high rise property by a million

dollars while doing an internal rehab without going over budget. From there I was promoted

to a larger property where I assisted in the rehab process of 252 units. Occupancy was at 40%

when I first got there and in three months we were able to get the occupancy to 75%. I also

was in charge of training employees in both leasing and the assistant manager position.

Sept 2004 – November 2008 Affiliated Computer Services

Watch company workflow for multiple countries. Tested new programs before putting them

into production. Used SQL and Microsoft Office programs regularly. Assisted in the entry of

data into a medical database to be accessed nationwide.

Competitive

Yardi Voyager

Organization

MRI

Creativity

Bluemoon

Attention-To-Detail

Microsoft Office

Relationship Building

Adobe Photoshop

Training

PC Computers

Apple Computers

Product Management

Marketing

Customer Service

References available upon request

Contact this candidate