Customer Service Sales
Resume:
Muretta Leticia McRae
**** ********* ********** **, *-34 Atlanta, GA 30345
************@*****.***
OBJECTIVE:
I am seeking opportunities in Business Administration and/or Customer Relations, where my experience
with sales, client services, and staff training can align with company goals and lead to opportunities for
advancement. I am a team player that likes the challenge of meeting company goals. I’m sure I can be an
asset to a great company.
• Employee Relations: Performance Reviews, Conflict Resolutions
• Business Development: presentations, negotiating rates, lead generation
• Recruiting: Interviewing Candidates, Reviewing Credentials, Phone Screenings
• Training: New Hire Orientation, Creating Guidelines, Job Coaching
• Staff Management: Guiding Hourly Employees and Temporary Staff
• Customer Support: face-to-face, phone, email response
• Administrative: filing and documentation, scheduling
• Technical: Microsoft Office, Adobe, Photoshop, POS systems, etc
EDUCATION
DeVry University – Bachelors of Business Administration 2006-2010
Concentration in Small Business Management and Entrepreneurship
EMPLOYMENT
Sharpshooter Imaging - Supervisor March 2008-current
• Proficient with Microsoft Office Programs and other computer programs
• Troubleshooting computers and working daily with POS systems
• High Volume of data entry on a daily basis
• Ability to multitask and quick, clear thinker
• Helps employees resolve problems and conflicts by providing solutions
• Monitor job performance of new hired employees to determine strengths or area for improvement
• Coach employees in Training of what their duties consist of and what not to do
• Enforce rules and regulations on a daily basis in several departments of the company
• Through knowledge of the company provide products to clients needs
• Exceed Customer Expectation through exceptional customer service in sales-going the extra mile
with a smile
• Assist Management with scheduling based on performance review of employees
• Guide Management in determining which position best fits each employee based on training
development
• Monitor Company Guest Survey online to address customer complaints therefore improve
company services and products
Athens Pizza - Server 2006-current
4 years experience maintaining excellent standards and service on a consistent basis
• Provide hospitality for guest and address their needs directly
• Work closely with other servers as a team to ensure quality customer service
• Service High Volumes of guest including making recommendation and accommodating their
needs throughout their visit
• Multitask including hostess duties, assist with out-processing guest, taking calls for orders along
with making suggestions
• Process customer orders through computer system with a sense of urgency
• Prepare products daily for job performance and customer needs
• Consult management with improvements for services or products based on customer complaints
or approvals
• Complete Inventory duties based on customer orders and demands throughout high volumes
• Provide detailed knowledge of products and services to guests
• Ensure work area and guest area is organized and presentable for service
• Monitor and coach new hires on their duties to ensure quality service for clients
• Keep an upbeat demeanor and pleasant attitude throughout each customers experience with a
smile
U.S. Army Reserve- Ft. Leonard Wood, MO 2003-2004
Solider in training also assisted Company Commander with administrative work in the office.
Scheduled counseling for soldiers and processed them in and out.
• Discipline- on a daily basis perform expected duties regardless of mental or emotional status
• Organization-learned through orientation how keeping neat and following procedure helps
business flow smoothly
• Teamwork- shown how more is accomplished by sharing responsibilities and taking your duties
seriously.
• Respect and follow leadership- Illustrated how performance of excellence at all times reflects the
company and leadership.
• Integrity-throughout this period learned how important it is to do the right thing through
presentations and personal examples of teammates or leaders
References:
Toni Sparks
Regional Director
Sharpshooter Imaging
Alga Ghebretensae
Real Estate Broker
Sheldon Gray
World of Coca Cola
Venue Manager
Sharpshooter Imaging
Contact this candidate