Angela V. Gipson

**** ***** **** ***** . *******, TN 38125 . 901-***-****

acckdi@r.postjobfree.com

Professional Summary

. 7 plus years of extensive experience in Quality Assurance of Software

Development Life Cycle (SDLC) specializing in Quality Assurance Process

and Methodologies.

. Trained in different methodologies like Waterfall, Agile/SCRUM.

. Solid expertise in testing software applications using Manual Tools

(Quality Center ) and Automated Testing of web services, web

applications on Windows and UNIX operating systems.

. Extensively performed manual testing primarily Integration, Functional,

Regression, UAT, Backend Testing, GUI and Browser Compatibility testing.

. Proficient in Test Plan formulation, Test Case design, Test Scenarios

and Test Reports.

. Extensively worked on HP Quality Center to Write Test Cases, Execute

Test Cases, Log Defects, Track Defects and Prioritize Defects.

. Developed database queries to assist in testing effort. Extensively used

SQL to create, maintain and verify sets of test data.

. Proficient in writing detailed and well-organized Requirements & Test

Cases using HP Quality Center (QC), reporting Defects and raising any

issues to the Team Lead, BA, QA Manager.

. Excellent exposure on Defect Life Cycle and Release Management.

. Knowledge of SharePoint v3/v4/v5.

. Extensive knowledge of Microsoft Outlook.

. Ability to understand and analyze business process and workflows with

the objective of providing recommendations for the best of technology.

. Working experience with Business Users, Management unit, developers both

Onsite and offshore teams.

. A motivated, self-starter/team player with strong communication and

leadership qualities.

. A knack to learn new tools and technologies with strong analytical

skills.

. Experience testing mobile and web applications.

Technical Skills

Databases Oracle, MS SQL server, MS Access, DB2,

PeopleSoft, CRM

Languages Java, SQL, XML, C#, VB, ASP.NET,

ColdFusion, CSS

Testing/Defect Tracking Tools MS Office: Word, Excel, Access, Power

point, Project, Visio, Front Office,

Compuware, QaRun, QaLoad HP Quality

Centre/ QTP, Bugzilla, SharePoint,

Dreamweaver

Operating Systems Windows 98/XP/2008 SERVER/WINDOWS7,

UNIX, AS400, Stellent Content

Management,

Industry Standards Six Sigma

Professional Profile

Client: FedEx TechConnect, Memphis, TN

(Sept 11 - Present)

Role: Business Systems Tester

Responsibilities:

. Design and Develop Test Cases and Test Scripts from BRDs for testing

functionality of web based application.

. Perform Functional, Unit, Integration, Regression, End to End testing and

Cross Browser Testing.

. Analyze criteria for the testing and worked on fast paced Agile

Environment for changes and updates to the sites and its functionalities.

. Actively attended Project Stand-up meetings and interacted with the team

including BAs, System Analysts, developers and upper management.

. Review Requirements with the business and lead developer at every phase

of the project.

. Help in solving/testing the cases/tickets of the project.

. Execute test cases manually; compared and analyzed actual with expected

results and reported all deviations to the appropriate individual(s).

. Prepare and execute Manual test scripts.

. Track, test executions status, reporting status and escalating risks and

issues.

Client: Pipeline Data INC, Alpharetta, GA

(May 07 - Feb 10)

Role: Quality Assurance Analyst/ Technical Support

Responsibilities:

. Responsible for designing Test Steps, Requirement Mapping to Tests,

Executing Tests manually, Defect Logging and Defect Reporting.

. Tracked and reported test execution status and further escalated risks

and issues to the management.

. Successfully designed, developed and implemented a complete regression

test strategy for the application.

. Reviewed test plans and assisted team members with successful execution.

. Performed Database testing to verify if correct data is being retrieved.

. Built Test Scenarios by using, Business/Functional Requirements and

actual developed screens to ensure that the business requirements have

been met.

. Updated the existing test plans by adding some columns to the test plan

and inserting new test cases in between the existing ones to complete the

functionality of the application for Traceability Matrix.

. Tested the tickets by testing the functionality of the application as

explained in the description.

. Resolved issues pertaining to tickets in various modules of the

application.

. Created tickets for defects, enhancements with Target Version per

Business request.

. Reported issues in the Issues spread sheet with defects/enhancements

layout on SharePoint.

. Maintained folders and uploaded test plans, test scripts, test plan

templates and various test documentation on SharePoint.

. Used SharePoint to access all the Technical documents, Use cases etc.

needed for the project lifecycle.

. Performed cross platform and cross browser testing with data integration.

. Worked closely with developers to resolve the technical issues to meet

the dead lines.

. Documented Test Cases with expected and actual Test Results, Test

Procedure and reported to QA/Release Management Lead.

. Provided computer help desk support and technical training on software to

end users.

Client: Primerica, Duluth, GA

(July 05 - May 07)

Role: Quality Assurance Analyst

Responsibilities:

. Involved in Gathering requirements and preparing Business Requirement

Documents (BRD), System Requirement Specification (SRS) by interviewing

Business Users/SME's.

. Participated in meetings, Joint Application Development (JAD) sessions

and walk in interview with the business users to determine new

application functionalities.

. Coordinate to set up Test Environment, Test Data Source, Test Cycle and

Release.

. Performed functional, Integration, System, UAT and Regression testing and

Stress testing and prepare test plan, test cases and test procedures in

accordance with the Business Requirements for every cycle.

. Generated Test Reports from HP Quality Center (QC) to document all Test

Results for management.

. Implemented defect management processes to prevent and track the cause of

defects and their correction.

. Executed backend tests using SQL queries to extract data from the

database.

. Performed end to end manual testing.

. Checked the functionalities of all modules manually.

. Reported the broken links after manual testing

. Involved in User acceptance testing of the application

. Performed backend testing to validate data integrity in the database by

writing SQL queries

Client: Primerica, Duluth, GA

(June 05 - Jul 05)

Role: Sr. Business Systems Analyst

Responsibilities:

. Reviewed documents to ensure that corporate guidelines of quality,

format, and style are met.

. Developed, wrote, and edited materials for pages in an online call center

help system

. Facilitated the review and tested the support systems for a Disaster

Recovery Plan.

. Worked with internal and external departments to insure accuracy of

individual procedures and policies.

. Supported the Total Performance Management initiative and assisted

management in effectively communicating the company's goals to employees.

. Administered, troubleshot, and optimized the performance of

distributed databases

. Investigated and troubleshot discrepancy reports and other database

related system problems

Client: Primerica, Duluth, GA

(Jan 99 - Jun 05)

Role: Customer Service Representative

Responsibilities:

. Answered incoming calls and written inquiries from clients and agents

using a web browser-based - IVR/VRU computer system.

. Provided interpersonal and leadership skills to provide training and

orientation to new hires.

. Worked with internal and external departments to insure accuracy of

individual procedures and policies.

. Supported the Total Performance Management initiative and assisted

management in effectively communicating the company's goals to

employees.

Education

DeVry University, Decatur, Georgia (Oct 2007 - Oct

Bachelors of Science in Technical Management 2010)

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