Sales Management

BRITTA BACA

****.******@*****.*** ph. 360-***-****

Issaquah, WA 98027

CAREER SUMMARY

Unique background in IT, Marketing, Sales, and Event Planning at: Windstar Cruises, Tactical Information Systems, Issaquah

Dental Lab, Microsoft, ChemPoint International and Gary Manuel Aveda Institute. Dependable, energetic, and a talented

communicator. Proven record of excelling in multifaceted environments which emphasize a competitive, team based approach to

promote worldwide business relationships.

PROFESSIONAL EXPERIENCE

Database Administrator, Windstar Cruises April 2012 – Present

• Responsible for managing database environments, including development & organization, assessment & implementation of new

technologies, & providing a long-term perspective on the relationship of database technology to the business opportunities facing

the company.

• Work with architecture, application development & operations to achieve a state-of-the-art environment that meets current &

future business objectives. Design & plan BI solutions, create & deploy reports writing relational & multidimensional queries.

• Improve & streamline processes regarding data flow & data quality to improve accuracy, viability, & value. Participate in the

ongoing development & operations of a BI architecture that enables fact-based decision making as well as ad hoc analysis &

insight generation. Responsible for database performance, integrity, tracking & resolving database related incident & requests..

• Provide direction & support for ancillary field operation systems such as credit card processing, timekeeping/labor

reporting/forecasting, POS operations/reporting for Lodging, F&B, Retail.

• Control major system infrastructure changes for vessels, equipment & software. Monitor & evaluate vendor service/product

performance to ensure availability of optimal system environments.

• Oversee management operations for data center services including reporting, electronic data transfer, & help desk.

Remote Desktop Specialist, Tactical Information Systems, October 2011 – April 2012

• Provide full service remote IT support for workstations, servers, faxes/printers, & mobile devices in environments ranging

from single home users to multi-site enterprises. Proficient in Microsoft Server/SQL 2000 - 2008, MS Exchange, Web

Servers (local & cloud hosted), Windows and Apple OS, and 20+ proprietary, industry specific, software applications.

• Implement and manage network infrastructure (Routers/switches, wireless, VPN's, DNS), perform hardware and software

installation, configuration & troubleshooting. Via a centrally managed software console test and deploy patches, report

scripting, monitoring, policy management, endpoint security, onsite & offsite backup, & disaster recovery

IT Manager, Issaquah Dental Laboratory, June 2009 – September 2011

• Designed and managed Windows Server infrastructure (Server 2003R2-2008, VM’s). Responsible for data mining and report

development using T-SQL, JasperSoft i-Report, NetBeans, and Crystal Reports.

• Coordinated implementation, testing, upgrades, and deployment of software for Servers/Clients in standard and virtual

environments. Ensured changes were in accordance with appropriate operating procedures and best practices. Served as a

helpdesk to install, configure, and troubleshoot client PC’s (Win 2000, WinXP, Vista, Win7). Supported 60+ local users, in

addition to 20+ remote users at five labs across the United States.

• Configured, tested, and maintained data backup systems and disaster recovery. Responsible for LAN/WAN connectivity and

network security including virus and security updates, policy compliance, firewall monitoring and urgent response in possible

breaches.

• Coordinated vendor service, maintenance, and contract negotiation for proprietary systems (ESI Phone Systems, Cynnex

Networks, ESET, Jenmar International, 3M ESPE Milling Systems, Microsoft Dynamics GP).

Customer Support Representative, Issaquah Dental Laboratory, February 2009 – June 2009

• Responsible for inside sales support, analyzing data, and developing programs to address present sales challenges of

laboratories, physicians, and other end users. Monitored product trending and prepared forecast information for

management and territory sales groups.

• Facilitated and promoted study clubs, seminars, and events for guest speakers to influence product usage for targeted

accounts. Produced and managed the focused distribution of marketing and other support materials and literature.

• Coordinated with multiple divisions to maximize case flow and exceed daily revenue goals while overseeing outsourcing of

casework with partner laboratories and manufacturers such as BIOMET 3i and Astra Tech.

• Drafted articles and edited those written by management and owners for dental magazines, journals, and

promotional material. Acquired the responsibility of editor/writer for the company newsletter which was previously outsourced to a

private marketing company.

Admissions Representative, Gary Manuel Aveda Institute, July 2008 – February 2009

• Coordinated financial funding, housing, board exam preparation, and post graduate job placement for student admissions.

Responsible for prospective student application process to include preparing application materials and completing all

procedures directly related to enrollment.

• Responsible for developing marketing campaigns and designing materials and presentations. Created career orientation

literature and outreach programs for student recruitment.

• Responsible for meeting student enrollment benchmarks for ten annual class start dates representing a revenue stream of

$20,000 per student. Exceeded commission based goal initiatives for recruitment and student retention.

Microsoft Corporate Finance and Cash Planning, October 2007 – July 2008

• Acted as primary liaison for Microsoft Treasury to multi-billion dollar affiliated companies and partner banks; maintained

corporate policy compliance, secured mandates, apostilled and notarized documentation, Articles of Incorporation and

Indoctrination and managed venture integration.

• System Administrator for BAAT, the Microsoft Corporate Banking Tool. Conducted software testing prior to deployment,

documented and resolved inconsistencies, managed alpha and beta releases companywide.

• Maintained sensitive treasury files and personally identifiable information. Responsible for facilitating language translation

and effective program coordination with subsidiaries in local languages and currencies as the majority of accounts are

internationally held.

• Worked with Internal Revenue, Cash Operations, and the Legal and Corporate Affairs division in strategic management to

preserve accounting policy. Conducted assessments to evaluate content for accuracy and consistency. Coordinated with

Implementation Managers at partner banks to ensure support for financial control.

EDUCATION AND TRAINING

Bachelor of Arts in Communication with a Minor in English

Western Washington University, President’s List for Superior Scholarship.

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