Manager Customer

Imran Khan +91-767******* (*************@*****.*** )

Objective:

Challenging career that gives me the scope to apply my knowledge and skills and to involve as a part of

the team that dynamically works towards the growth of the organization.

B.Com – Computers.

Work Experience

Worked as a Staffing Manager for Talent logic Inc from Jan 2013 to Dec 2013.

December (2010) – December (2012) – Gensource Rx, Hyderabad

Worked in Gensource RX as a “National Account Manager”. Gensource RX is a generic

pharmaceutical distributor located in the United States of America.

As a national account manager my main responsibilities were:

• Acquiring new clients by giving a brief introduction about the company and explaining the

benefits of doing business with us. This includes sales of products and services over the phone and

obtaining legal documents of the new clients via fax.

• The second attribute is servicing the accounts which include sending industry and product

updates to the clients via fax and Tele-communication. Maintaining excellent client relations is a critical

part of the job. I also have to monitor and record the activities on the accounts on a daily basis to ensure

that there is no lack of service.

• Developing account goals and business plan with customer

• Conducting regular reviews of business performance, promotion strategies, planograms

• Partnering with the Customer Marketing Manager in promotional development

• Forecasting, budget and track account revenues and cost

• Achieving Net Revenue, Gross Margin & Net Working Capital targets for the account

portfolio.

• Developing multi-level relationships with the account.

• Achieving account 3P targets (Product, Price & Promotion).

• Managing and develop effective working relationships

• Maintaining high level of category and product knowledge and pricing requirements and

make ranging and merchandising recommendations.

• Generating high level of customer satisfaction through timely responsiveness to customer

needs.

October 2006 to April 2009 – GE money servicing, Worked as PD(process Developer)

As a Process Developer my main responsibilities were

• Taking Escalated calls.

• Listening to the calls of the new agents and giving them feedback.

• Making weekly and monthly reports.

January 2005 to August-2006 – Tech Masters Solutions, worked as Business Development

Manager)

As a BDM my responsibilities were

• Creating new customers for the company and growing present customer purchases.

• Use to sell Integrated Computers and Computer Peripherals.

• Major clients were Engineering Colleges.

August 2003 – September 2004 – Web help Global Services, Worked as Contact Center

Executive.

• Used to deal with issues like canceling of the service, updating credit card information on the

database and updating personal information on customer’s request.

• Maintaining the response time that was getting back to the customer within 24 hours time.

• Achieving the customer satisfaction targets set by the client.

• Maintaining the quality of the service for which the quality department would review the work

done by each representative.

Strengths:

• Strong Communication (Oral & written), presentation & interpersonal skill

• Excellent attitude, leadership, management & team skills.

• Organizing abilities & having high degree of adaptability to new environments.

• Very dynamic, hardworking and possess to work under pressure

Personal Details

Date of Birth: 7th February 1980

Fathers Name: Hyder Ali Khan

Marital Status: Married

Languages Known: English, Hindi and Telugu.

Address: H# 10-5-4/4, Flat no 303, Hillton’s Court Yard, Masab tank.

Hyderabad – 500028, Andhra Pradesh. India

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