Manager Management

Address ***, ******* ******, ******** *****,

St. Thomas Mount,

Chennai District, Tamilnadu State

India, Pin Code: 600016.

( ********@****.*** / ****.*******@****.***

OBJECTIVE

To pursue a responsible position in your company, that offers excellent

opportunity to develop my technical and analytical skills along with the

growth of the company.

WorKING EXPERIENCE

Organization Tata Communications .Ltd

Period Jan 2012 to Till date

Role Duty Manager

Organization Intarvo Technologies

Client Company Tata Communications .Ltd

Period May 2011 to December 2011

Role System Engineer

ROLES & RESPONSIBLITIES

Duty Management & Incident Management

> Ensure compliance to Incident Management Processes. Drive the

technical teams for speedy resolution of incidents and track all

incidents till closure. Identify repeat incidents and escalate to

create a problem ticket.

> Ensure timely and accurate inputs given to technical teams for the

preparation of incident/RCA report.

> Escalations Management

> Timely inputs to Daily, Weekly and Monthly reports.

qualifications

INTERNATIONAL CERTIFICATION

ITIL Foundation V3

TechniCAL SKILLS

. Managing and Maintaining the Servers, PC's, Routers and

Switches.

. Accessing the servers via RDP, SSH and Telnet

. Network processing, centralized and distributive network

connection

. Monitoring servers using BMC / Nimsoft patrol Express

. Disaster Recovery

. Configuring and troubleshooting Microsoft Outlook and Outlook

express.

. Documentation of all the work done using Excel and MS word.

. Preparing monthly work status report and updating technology

specific documents

. Help negotiate hardware, software, and circuit contracts for

customers

education Credential

> BBA : 76% (Year 2008-2011)

> Higher secondary school : 60% (Year 2006)

> S.S.L.C : 70% (Year 2004

> Diploma in Personnel Management at Christ College - Kilachery

TeCHNICAL QUALIFICATION

> Diploma - Hardware & Networking in SOFTLOGIC SYSTEMS

> Attended TCL - Network Associate Training ( CCNA )

TRAINNIGS

> Attended High Impact Presentation Skills.

> Future Manager

EXTRA CURRICULAR ACTIVITIES

> Represented my College Football Team as a Captain

> Actively participated in Oratorical competition

> Attended Communication Skill.

> Public Speaker

ACHIEVEMENTS

> Recognized with Blue Ribbon AWARD in the current organization group

for the outstanding performance in the FY 2012-2013

> Recognized with many EXTRA MILES & HI 5 AWARDs in the current

organization group for the extended support during crisis situation

> Handled Position of Dept. Seceratary-2009

> Handled Position of College Seceratary-2009

> Secured 1st place in PPT at St. Joseph College Chennai

> Participated in Cultural activities.

> Participated in Social Service.

> Member in NCC during School days

personal details

Father's Name Mr. Sebastine. David,

Mother's Name Mrs Mary Sebastine,

Date of Birth 22 - Nov- 1988

Sex Male

Marital Status Single

Nationality Indian

E-Mail id ********@****.*** / ****.*******@****.***

Languages Known English, Tamil, Hindi

Permanent Address 178, Periyar Street, Kalanger Nagar,

St. Thomas Mount,

Chennai District, Tamilnadu State

India, Pin Code: 600016.

Declaration:

I here declare that all the details furnished above are true

and best to my knowledge and belief.

Place: Chennai With warm

thanks,

Date:

(Anthony. Sebastine)

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