Project Coordination, Community Relations, Transportation Dispatch

STEPHEN LOMBARDO

919-***-****

***************@****.***

Qualification Summary

Trainer & Presenter Project Manager & Deployment

Organized & Analytical Negotiator & Communicator

Compliance Driven Approachable, Adaptable &

Decisive

Focused & Responsible Relationship Builder

Professional Driver Commissioned Level III

Security Officer

Tradition Senior Living 6/2016 - (Present)

Community Relations Director

- Performed as assistant executive director

- Coordinated home care vendor activity

- Hospital risk reporting

- Custom communication

- Lease execution

- Driver

Coach USA - MEGA Bus 2015 - 2016

Driver

- Custom charters

- Double Decker transportation

Standard Parking-POE 4/2011 - 2015

Customer Service, Logistics & Security

- Employee Driver Training curriculum, along with tracking compliance of

new trainees.

- Scheduling Coordinator including employee shift trades and shift bids.

- Transportation & Logistics - serviced upwards of 1000 customers daily.

- Commissioned Security Officer

Unemployment Period - 7/2010-4/2011 (1 Year)

CONEXIS 9/2008-7/2010 (2 Years)

Project Dispatcher & Training

- Project leadership focused on custom COBRA implementation dispatch

processes for new National Clients.

- Managed and grew client portfolios which included master contracts &

compliance, reporting structure, renewals, custom communications.

- Managed the (RFP) process, including bid analysis.

- Large group presenter-compliance trainer, coach & mentor.

- Training curriculum designer, along with tracking and compliance tools

for new hires.

- Standard Operation Procedure (SOP) creation along with custom document

creation.

PPAI 5/2007-9/2008 (1 Year)

Babich & Associates 5/2005-4/2007 (2 Years)

Recruiting Sales Manager / Telephonic Sales

- Employment recruiting sales of all levels of professionals. (producer,

management & line)

- High volume call center sales in the form of a professional membership.

- Tradeshow responsibility including group training presentations.

Merit Insurance Service 7/2004-5/2005 (1 Year)

CIGNA HealthCare 5/1989-7/2004 (15 Years)

Sr. Account Strategy Executive / Project Manager

- Establishing strategic relationships and client satisfaction, as measured

by survey results.

- Formulated reporting packages and custom survey strategies to enhance

satisfaction and retention.

- New product-line introduction through strategic "cross-selling"

augmenting current client portfolios.

- Large group training seminars & presentations.

Office/Technical/Tactical

Microsoft suite of products: SharePoint, Project, Word, Excel, Outlook &

Internet Explorer, Profile, ePro,

Capital Equipment / Coaches: Prevost, Nova, MCI, Eldorado, International

Semi Automatic - Smith & Wesson Tactical

Database: ACT, IMIS, Zonar

Education, Skills & Special Licenses

Tunxis College - A. S. Marketing/Management

Texas CDL - Class B, Passenger & Air Brake (endorsements)

Texas DOT - Approved & Certified

Texas Security Officer - Commissioned Level III - SA/STGS

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