Customer Service Sales

Daisy C. Harris

*** ***** **** **** **** 314-***-****

Ballwin, MO 63021 *****.******@*****.***

OBJECTIVE/SUMMARY

Charter Communications Ambassador. Although I don’t have much experience in Management that gives you the opportunity

to train me in the right way to do things according to Charter. With a BBA, and a MA in Communication Management I have the

education required to do the job. Having 2 years in OM the customer contact team for Charter Business totaling 5 years

working under the Service Delivery umbrella within Charter. I was there with the original OM Business team. I love structure

and have demonstrated leadership abilities here at Charter as well as outside of Charter. Currently working at the Help desk

which is a leadership position assisting representative with systems, information clarification while knowing how to operate most

of the Charter technical software. With over 10 years working in a call center I am your candidate.

EMPLOYMENT

• Charter Communication, Town & County, MO

Telephone Helpdesk Specialist, (2011-present) Receives inbound calls from representatives with errors working with customers

account in CSG, OM, and while provisioning. Cleared the URO’s for orders to flow through OM. Reviews accounts for order

accuracy and assist reps in correct order entry. Educated reps with proper order handling and prevention of future errors, over all

directed reps to appropriate departments.

• Charter Communication, Town & County, MO

Business OM Specialist, (2008-2011)

An OM Business Specialist is responsible for resolving business order failures in CSG and updating Salesforce. Working hold

reports and customer contact to resolve the held orders issues. Responsible for inbound and outbound calls to residential and

business customers. Responsible for billing starting business orders so that the sales reps can get their commission.

.

• Spirolox, Inc., Fenton, MO

Sales Coordinator/Administrator (2005-2008) Answered sales calls and provided quotes for customers. Performed contract

reviewals and projects via established rules and instruction. Processed customer purchase orders and changes to orders. Provided

customer service to new and existing customers. Generated and promotes sales through established practices and policies.

Company closed in January 08.

• AT&T, Town & Country, MO

Account Representative/Universal Representative (1999-2005) Trained as a universal representative to set up local telephone

service, long distance, and internet. Trained to handle billing question and issues, giving billing adjustments when needed. Set

appointments and used every computer system needed for the process of the services. Often assisted in training old and new

employees. Company downsized and closed center March 2005.

EDUCATION

St. Louis Community College Meramec.

Fontbonne University, St. Louis, MO

Bachelor of Business Administration (September 2008)

Webster University

MA, Communication Management (December 2011)

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