Customer Service Administrative Assistant

Anaise Pettus

Milieu Counselor - Jewish Child Care Association

Yonkers, NY

*************@*****.*** - 917-***-****

WORK EXPERIENCE

Milieu Counselor

Jewish Child Care Association - Pleasantville, NY - January 2012 to Present

Primarily responsible for the care of emotionally and behaviorally distressed youth aging from 7-20

• Directly supervise all youth assigned during a specific shift

• Ensure that youth's needs are met and provide a safe and clean environment in accordance with agency

standards

• Teach youth with matters of personal hygiene to the extent necessary for each individual youngster to be

self-sufficient

• Provide instruction on daily living skills including personal hygiene, cooking, cleaning, and manners

• Establish relationships and develop programs that manage individual and group behavior

• Responsible for providing stimulating, enjoyable and socially constructive leisure time activities for children

• Attend all briefings, treatment conferences and other pertinent conferences related to children in care

• Accurately complete daily logs and/or incident reports, communicate via logs of important events that have

occurred

• Inform other staff members of any concerns

• Provide a warm and welcoming atmosphere for parents, families and volunteers

Security Officer

SSC Security - Greenburgh, NY - April 2010 to December 2011

Guarded against theft and maintained security of premises

• Wrote reports of daily activities and irregularities and unusual occurrences

• Called police or fire department in cases of emergency

• Circulated among visitors, patrons, or employees to preserve order and protect property

• Warned and informed persons of rules, infractions and violations

Administrative Assistant

Securitas Security - White Plains, NY - February 2005 to 2007

Scheduled meetings, conferences, appointments and maintained calendars

• Answered and directed phone calls to appropriate parties or took messages

• Analyzed memos, submissions, and reports to determine their significance and distribution

• Ordered supplies, maintained and managed database systems

• Kept accurate records of copies, projects, correspondence and other materials

Office Assistant

Doctor's United - White Plains, NY - November 2003 to March 2005

Answered telephones and directed calls to appropriate staff

• Scheduled and confirmed patient appointments or medical consultations

• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff

• Obtained revenue by recording and updating financial information

• Interacted with patients that expressed anxiety to keep them comfortable and at ease

EDUCATION

Associate of Arts in Liberal Arts

Westchester Community College - Valhalla, NY

May 2011

Bachelor of Science in Sociology

Mercy College - Dobbs Ferry, NY

ADDITIONAL INFORMATION

• Trained in Therapeutic Crisis Intervention and teaching emotional competence

• Able to utilize stress models for crisis and recovery

• Possess strong communication and active listening skills

• Ability to prioritize, perform detailed work and meet deadlines

• Excellent problem solving and customer service skills.

• Proficient in Microsoft Office Suite which includes: Excel, Word, PowerPoint, and Outlook

Contact this candidate