Customer Service Management

EMILY D. SINGHAL

*****.**@*****.***

SUMMARY

Ten years of progressive experience in healthcare, education, and private industries.

Self motivated, organized, efficient and precise, exceptional interpersonal and

communication skills.

Adept at building strong business relationships with diverse range of customers,

coworkers, and management.

Demonstrated expertise in various areas, including data entry, telephone support,

scheduling, customer service, and web development.

Analytical and innovative; coordinate and complete tasks in deadline oriented

environment.

Adapt quickly to challenges and changing environments.

Computer and Software skills:

o MS Windows

o MS Software Products (Access, Outlook, Word, Excel, PowerPoint)

o Adobe Products (Photoshop, Acrobat)

o Web Content Management Systems

o Financial Management Systems

o Timekeeping Software

o IBM Lotus Notes

o CorelDraw

EDUCATION

University of Houston – Clear Lake Houston, TX

B.S. in General Business 2013

GPA 3.6

Galveston College Galveston, TX

2009

Associate of Arts in General Studies

GPA 3.5

PROFESSIONAL EXPERIENCE

Administrative Secretary, University of Texas Medical Branch, Galveston, TX (Sep 2009 – July

2013)

Responsible for providing business support to division director and staff.

Emily D. Singhal

Managed office operations and equipment, document creation, telephone support, mail

distribution, filing, maintaining office and laboratory supplies.

Created purchase orders and vendor payments using Oracle PeopleSoft Financial Management

System (FMS).

Managed employee timecards in KRONOS timekeeping software.

Composed routine correspondence, appointments, assemble meetings and record minutes.

Handled confidential patient and client information.

Scheduled travel, hotel accommodations, itineraries, and travel reimbursements.

Updated and maintained department website using SiteFinity.

Coordinated weekly seminar activities, including preparation and distribution of promotional

materials across the university.

Senior Secretary, University of Texas Medical Branch, Galveston, TX (May 2007 – Sep

2009)

Responsible for providing support to faculty and staff.

Provided administrative support to faculty and staff; served as backup for other support staff.

Processed purchase orders, vouchers, travel reimbursements using PeopleSoft FMS.

Handled all employee/patient information confidentially.

Coordinated meetings, reserved conference rooms; arranged travel and hotel accommodations.

Prepared class materials for faculty and guest presentation speakers.

Maintained inventory, office supplies, electronic equipment.

Intern, Moody National Bank, Galveston, TX (Mar 2007 – May

2007)

Worked for the bank’s loan department.

Processed film recording of loan documents.

Data entry of insurance and demographic information.

Filed, faxed, scanned client insurance documents.

Personal Assistant, PRL Enterprises LLC, Hillsboro, TX (Jan 2003 – Mar

2007)

Worked for an independent insurance company.

Liable for setting up and organizing insurance claim files.

Composed administrative documents and reports, reviewed correspondence, and distributed mail.

Scheduled appointments, arranged travel, obtained detailed phone messages.

RELEVANT COURSES

Emily D. Singhal

Finance, Accounting, Economics, Strategic Management, Information Systems, Business Writing,

Management Theory & Practice, Organizational Behavior, Statistics, Human Resource Management,

Integrated Marketing Communications.

REFERENCES

References Available Upon Request

Contact this candidate