Customer Service Quality Assurance

Colleen M. McAdams

*** ***** ******** *******

Saukville, WI 53080

Cell: 262-***-****

************@***.***

Profile

Motivated, personable, business professional with a successful track record in manufacturing--

leadership sector, responsible for new project initiation and implementation, and continuous

accuracy. Talent for quickly mastering technology. Demonstrated history of producing accurate,

timely work. Diplomatic and tactful, able to handle multiple tasks at once. Accustomed to

handling sensitive and confidential records. Certified IPC Specialist.

Skills Summary

• Team Leader – Receiving / Warehouse / Medical / Trainer / Fork Truck Certified

• Billing Auditor

• Safety Coordinator

• Project Management / Scheduling

• Customer Service / Repair Tech

• Quality Assurance Certified IPC Specialist

• Professional Presentation

Professional Experience

CUSTOMER SERVICE/PROBLEM SOLVING

• Provides impeccable customer service

• Built and maintained excellent relationships with vendors

• Continuous accuracy exempted department from physical inventory (3yrs)

• Developed and implemented new program to save company money

• Responsible for investigating and resolving discrepancies on a daily basis

COMMUNICATION: PRESENTATIONS/REPORTS/TECHNOLOGY

• Design and deliver all-company training sessions

• Communicate concepts to team and management

• Prepare complex reports for management

• Author professional correspondence detailing department procedures

• Rapidly learn and master varied computer programs

Work History/Employers

Waukesha Metal Products, Express, Grafton, WI August 2012 to Present

• Spot Welder / Inspection / Assembler / Packaging / Fork Truck Certified

Sauk Technologies, Manpower, Saukville, WI December 2012 to August 2012 Layoff

• Team Leader/ Inspection / Assembler

Sparton Electronics, Brooksville, FL August 2012 to October 2012

• Quality Assurance Inspector – Certified IPC Specialist - Printed Circuit Boards

Watson Pharmaceuticals, Gurnee, IL April 2011 to August 2012

• Packaging / Shipping Clerk

Kelley Williamson, Fischburg, WI January 2011 to April 2011

• Sales Associate

BeFour Inc, Saukville, WI December 2008 to January 2011

• Customer Service / Repair Tech / PCB

• Billing / Data Entry

• Receiving/Shipping/Packaging

St. Mary’s Ozaukee Hospital, Mequon, WI February 2008 to November 2008 Layoff

• Material Distribution / Customer Service

TMP Directional Marketing, Brown Deer, WI June 2007 to February 2008 Layoff

• Billing Auditor / Customer Service

Custom Wire Technologies, Port Washington, WI June 2006 to June 2007

• Team Leader-Medical / Trainer / Cleanroom

• Medical Assembly / Receiving / Shipping / Packaging

Rockwell Automation, Mequon, WI February 1988 to February 2006

• Team Leader – Receiving / Warehouse / Trainer / Fork Truck / Safety Coordinator

• PCB repair / Prep & Insert / Hand Solder / Wiring

• Project Management / Scheduling / Professional Presentation

• Inventory Control

• Professional Presentation

Contact this candidate