Customer Service Quality Assurance

Location:

Posted:

February 06, 2014

Angela White Smith

Paterson, NJ 07501

****************@*****.***

HIGHLIGHTS

Efficient at multi-tasking

Possess great organizational skills

Provide excellent customer service skills

Able to quickly learn methods and procedures

PROFESSIONAL SKILLS

Switchboard operator

Verified employment and conducted criminal background checks

Intake specialist

Oriented and trained new employees

Maintained and managed medical records

Provided quality assurance inspections

Obtained data to determine financial eligibility

Handled petty cash

Secured and maintained confidential data as required by HIPAA

Compiled data for monthly reports for Vital Statistics

Received and receipted payments for services rendered

Scheduled appointments for well and sick visits

Prepare charts for upcoming visists

Submitted daily reports for daily payment receipts

Entered data for government, commercial, and private insurance

Sorted and distributed mail

Filed documents

Inventoried and ordered office supplies as needed

Proficient at Microsoft Word, PowerPoint, and Excel

WORK HISTORY

Human Resource/Admin Assist. Visions in View, Edenton, NC 2009-2012

Administrative Assistant, Albemarle Boats, Edenton, NC 2005-2008

Assistant Deputy Registrar, ARHS, Edenton, NC 1991-2005

EDUCATION

Associate Degree, General Education

College of the Albemarle, Elizabeth City, NC