Customer Service High School

Connie Ramirez

**** ****** ****** ********, ** 46322 219-***-**** *******.********@*****.***

SUMMARY of QULIFICATIONS:

Confident, positive and achievement-oriented former educator offering an impeccable work ethic and team building

capabilities enhanced by a decade of professional experience and refined by formal education. Outstanding

interpersonal and motivational skills. Personable and gregarious attitude, which can transcend into any team within

an organization.

RELEVANT SKILLS & ACHIEVEMENTS

Communication & Training Skills

• Instruction and guidance of language acquisition courses to clientele.

• Background in linguistics and knowledge of a foreign language; fluent in Spanish.

• Oral translation and interpretation, particularly to stakeholders of native Spanish speakers.

• Client oriented, goal oriented.

• Created and developed ongoing rapport with clientele, advised to promote a productive atmosphere.

• Carefully reviewed and graded assessments, assignments and communicated feedback to clients on a

weekly basis.

• Edited professional and academic papers and reports for a diverse clientele throughout work and

academic history.

• Trained 20-30 clients at schools in the use of a variety of interactive academic and language

technology programs.

• Strategically planned and redesigned assessments for various levels of target content training to meet

the state standards, benchmarks and goals.

• Conducted and organized individual and group meeting sessions with colleagues and clientele in

order to promote progress toward specific goals.

• Communicated daily with team members and clients to facilitate problem solving and to maintain

clear channels of communication.

• Advised and assisted clients in course selections.

• Daily data entry for quarterly reports on clients and academic program statuses.

• Customer service skills

Analytical Skills

• Throughout work history, selected appropriate tools to evaluate client needs, formulated strategic

plans, and implemented customized programs.

• Analyzed and proofread Spanish and English academic documents and translated according to

extremely complex grammatical rules.

• Refined researched skills.

WORK HISTORY

Educator at:

Bishop Noll Institute, Hammond, IN 2008 – 2013

Morgan Park High School, Chicago, IL 2004 – 2008

Highland High School, Highland, IN 2003 – 2004

Downers Grove South High School, Downers Grove, IL 2002 – 2003

Homewood-Flossmoor High School, Flossmoor, IL 2000 – 2002

Student worker:

Purdue University Calumet- Office of the Registrar 1997- 2000

Customer service:

Bath and Body Works – Calumet City/Lincolnwood Summer 2003 & 2005

EDUCATION

B.A., Spanish, Purdue University Calumet, Hammond, IN 2000

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