Customer Service Quality Assurance
Resume:
Doris Quinteros
**** ****** ***** ****, ***** Rock, TX 78681
**************@*********.***
Profile
. Dedicated, responsible, quality oriented worker with a good work history
and attendance record
. Over 2 years of experience of working in assembly line in order to
facilitate manufacturing process
. Team player, quick learner who adapts easily to new situations
Experience:
Electronic Assembler, Wayne - General Electric, Round Rock, TX
03/2013 to present
Reason for Leaving: Seeking a full-time position and career opportunity
. Read work orders to include production drawing instructions for duties to
be performed.
. Mounts metal rackets to gas pump sale reader's cardboard.
. Performs on-line inspections of parts assembled to ensure parts and
assemblies meet production standards.
. Pass the assembled work on to the next team member so they can complete
their duties.
. Constantly meet production quotas - to assemble 100 gas pump sale
readers.
. Clean work stating according to department's policies.
Assembly line worker, Michael Angelo's, Round Rock, TX
02/2013 to 01/2013
Reason for Leaving: Limited growth at company and needed full time position
and/or hours
. Performed food preparation duties: prepping cold foods items, slicing
meat, and packaging.
. Placed food into containers, general meat and cheese to prevent spoilage.
. Prepared a variety of foods according to department's instructions,
following approved procedures.
. Informed Supervisor when supplies where getting low or machinery was not
working.
Cafeteria Attendant, IKEA, Round Rock, TX
11/2011 to 12/2012
Reason for Leaving: Temporary contract position ended
. Evaluated and inspected daily food preparation items for serving
efficiently.
. Took orders from menu and supplied measured food to customers, delivering
quality service.
. Controlled kitchen wastage by limiting extra items used in error or
negligence.
. Presented meals by placing and arranging hot and cold elements using
utensils and dishes.
. Restored and maintained adequate supply of food and non-food items in the
freezer and cabinets.
Data Entry, Anderson Press, Austin, TX
04/2006 to 12/2007
Reason for Leaving: Company moved to Colorado
. Administered petty cash general ledger - funding and expenses.
. Created customer orders and customer reference numbers for future
inquiries.
. Performed general customer service with customer orders.
. Coded unpaid company bills and processed them for payment via the
accounting department.
. Contacted external vendors and suppliers requesting bill and/or voice
information for confirm payments.
. Participated in group assembly projects such as amassing "Mint First
Strike" parts to fulfill customer orders.
Clerk/Dispatcher, PCH, Syosset, NY
03/1993 to 08/2005
Reasons for Leaving: Family moved to Round Rock, Texas
. Entered customer magazine order requests into system, and conducted
random quality assurance audits.
. Elaborated production reports for upper management and other departments.
. Performed general customer service with internal and external customers
with good results.
. Performed general data entry with customer's entry orders.
. Resolved customer problems and inquiries in a timely manner.
. Processed customer payments by phone, checks, and credit cards.
. Contacted 3rd party vendors to notify undelivered merchandise.
. Distributed daily work to sorter employees.
Assembler, Pall Corporation, East Hills, NY
01/1994 to 12/1994
Reason for Leaving: Limited growth at company
. Participated in group assembly work with medical filters, blood tubes and
sets.
. Ensured quality of work was in-line with department's goal.
. Performed quality control inspection with blood bag spikes and sterile
connectors.
Language Skills:
Speak, write, and read Spanish fluently
Computer Skills:
. Windows 7, MS 2007 Word and Excel
. Typing skills:40 wpm
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