Manager Sales
Resume:
MICHAEL KAPLAN
New York Metro area
www.linkedin.com/in/mikebkaplan/ *******@*********.***
Account Manager with extensive experience in customer relations management
(CRM).Successful record of developing new accounts, uncovering sales
opportunties, building long-term relationships, and consistently exceeding
goals. Excellent communications and leadership skills across all business
units.
Client Services Sales People
Management
Budgeting Data Management
Planning
Account Management Negotiation skills
Project Management
PROFESSIONAL EXPERIENCE
klik Technologies, Valley Cottage, NY
2006 - 2013
Product Account Manager
Managed full service outsourced receivables product solutions: sales,
implementation, account and project management. Successfully developed,
implemented and supported all print and electronic direct mail marketing
and financial programs.
. Generated over $1.0 million additional product annual revenue.
. Identified, developed, expanded product and services to new and existing
client relationships stimulating 25% additional revenue and profit
annually.
. Implemented and managed multiple products as the account manager for a
major pharmaceutical client account securing $1.5 million annual revenue.
. Achieved 100% client retention and satisfaction levels by developing,
managing and supported service level agreements defined by key
expectations including contract pricing and performance negotiations for
client execution.
. Built and maintained client relationships and interacted with key support
teams to ensure a maximum service level was achieved.
.
Footstar, Inc. Mahwah, NJ
Group Manager, Print Services 2001 - 2005
Manager Printing Services with responsibilities for creative, printing,
fulfillment and distribution for multiple divisions of a major company.
Directed a staff of over 20 in house associates including managers,
supervisors, printers and graphic designers. Planned and managed an
operating budget of over $5 million.
. Integrated Athletic Division (Footaction-, Texas, Just for Feet, Alabama)
creative and print services into the Mahwah, NJ corporate office.
Redesigned and provided alternative methods of planning, sourcing and
printing all materials resulting in a $200,000 savings.
. Restructured corporate Real Estate architectural print operations by
sourcing, negotiating and improving purchasing strategies resulting over
a 15% reduction in reproduction costs.
. Achieved costs savings associated with the Corporate Benefits programs by
pre-production planning and scheduling with cost efficient methods.
Reduced cost over 20% savings.
. Accomplished a corporate wide re-organization and budget reduction of
$100,000 by driving productivity improvements, re-design of point of sale
signs, eliminating and streamlining forms, brochures and reports.
. Managed all copiers and shipping contracts leveraging company volume for
reduced costs.
MICHAEL KAPLAN
Page 2
www.linkedin.com/in/mikebkaplan/ *******@*********.***
Printing Operations Manager 1990 - 2001
Managed a shared service and implemented cost reduction efficiencies
through planning, project management and team building. Led the
optimization of work flow to achieve the lowest possible cost. Directed a
staff of 15 employees.
. Identified cost reduction opportunities and expanded in-house creative
services to include previously outsourced work and improve client
services. Reduced outside costs $500,000.
. Reduced overall shipping costs by 25% by using internal distribution
network for printed materials/boxed kits to over 5,000 locations.
. Reduced overtime over 20% by implementing scheduling, productivity
improvements and motivating staff to engage in cross functional teamwork.
. Researched equipment, software and implemented a separate IT network
printing department resulting in increased print production efficiency.
. Leveraged print operation by creating shared services between corporate
and divisions resulting in streamlined creative development, implementing
shared programs, reducing printing/ delivery costs and assuring more
consistency in presentation.
Herman's World of Sporting Goods, Carteret, NJ
1988 - 1990
Print Operations Manager
Managed a staff of 23 in house associates that produced corporate forms,
publications, point of purchase signing and reports. Significantly reduced
costs by instituting new production procedures and improved scheduling.
. Improved scheduling which resulted in elimination of FedEx costs. Reduced
shipping costs by $50,000.
EDUCATION
Business Management Courses, Bergen Community College
Skills and Expertise
Sales Force.com
Lean Six sigma training
MS office (Word, PowerPoint, Excel) Internet / Web skills
Trade Show expertise
Affiliations
IPMA, International Publishing Management Association
NAPL, National Association for Printing Leadership
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