Customer Service Maintenance

Donald Jones

San Diego, CA

*********@*****.*** - 619-***-****

WORK EXPERIENCE

Aviation Administrationman

United States Navy - April 2006 to December 2012

Prepare reports, documents, and correspondence for various aircraft inspections and work orders.

• Organizing and operating libraries of technical publications, data, and related maintenance.

• Keeping charts to show trends in aircraft system reliability and capability.

• Training, supervising, and motivating a staff of 30 sailors

• Performing computer data base systems and analysis while maintaining aircraft engine logbooks and

associated aircraft records.

Customer Service

Enterprise Car Rental - Baton Rouge, LA - January 2004 to April 2006

Assisted customers with the upkeep of home maintenance.

• Monitored in store controllable cost including product line variance, waste control, and cash variance in

customer service.

• Implemented exceptional service by providing leadership, guidance and supervision to assist all customers.

EDUCATION

Baton Rouge Community College

January 2013 to December 2013

Southern University

2003 to 2005

ADDITIONAL INFORMATION

Special Skills

• Knowledgeable in administrative and clerical procedures including the use of multiple phone lines, distributing

mail, maintaining office files, and detailed attention to editing and correcting grammar on written documents

and reports.

• Skillful in multiple computer software programs and proficient in office operations with the ability to provide

a variety of documents graphs, spread sheets, database, and reports.

• Experienced in typing.

• Efficient at maintaining engine and aircraft periodical maintenance, technical directives, and calculating

equipment operating hours

• Ability to organize fitness programs and physical health assessment for US Navy.

• Adept at communicating effectively, both orally and in writing.

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