Customer Service Manager

Catherine (Katie) M. Duda

**** ****** ***** – Schaumburg, IL 60194 847-***-**** **********@*****.***

OBJECTIVE

I am looking to obtain a job position in which would allow me to utilize the Customer Service & Computer skills that I have obtained

through past work office experience as well as obtaining a position that would offer growth potential for future advancements .

WORK EXPERIENCE

PV Landscaping & Snow Removal West Chicago, IL Jan. 2013 to Dec. 2013

Office Manager

In this full time job position I had the responsibility to handle all operations inside the office, which included but not li mited to:

incoming and outgoing phone calls, problem solving with homeowners regarding thei r services, handle all reconciliation of bank

accounts on monthly basis, weekly tracking of payroll and issue payroll while tracking all payroll taxes, receive mail, separ ate mail

and pay all bills in timely fashion ensuring office continues to run smoothl y.

Contact Person: Wilfrido Lopez

Reason For Leaving: Hours cut due to decrease of work through season.

ABC Property Managers Schaumburg, IL Sept. 2006 to Jan. 2012

Property Manager

In this full time job position I had the responsibility to manage 12+ Associations which c onsists of Townhomes, Condominiums, and

Single Family residences. My property management position included but was not limited to; constant problem solving, phone ca lls,

emails, conduct monthly board meetings with the Association Board of Directors & Homeo wners, assist in maintaining accurate

records for Association files and monthly accounting. Position requires knowledge of several computer programs such as; Micro soft

Office and Quickbooks.

Contact Person: Beth Stubblefield

Reason For Leaving: Company cut backs.

GSF Mortgage Corporation Schaumburg, IL Oct. 2001 to July.2006

Marketing Manager / Loan Officer

In this full time job position I had the responsibility to oversee all marketing that was completed; which enab led me to continue the

usage of my computer skills and creativity. Throughout a typical workday/week would consist of: supervising a crew of 6 -8 people,

consistent customer service for clients as well as multiple people involved with pending home purchases, as well as daily usage of

multiple computer programs. While in this position I was given the opportunity to learn how to create a loan prospect and fol low thru

until the completion of the loan for a home purchase or refinance.

Contact Person: Tom Ischkum

Reason For Leaving: Company Re-Structure

CENTURY 21 ABC SCHIRO Schaumburg, IL Aug. 1997 to Dec. 2001

Receptionist

This job position was a part time position which I held throughout High School and allowed me to learn customer service a nd acquire

skills to assist clients. Daily routines consisted of handling multiple incoming calls from misc 13 lines, dealing on site wi th multiple

property management issues such as: appointments, complaints, work orders, payments, follow up with contract ors, homeowner

questions and concerns; as well as track issues to ensure satisfaction to homeowner / client.

Contact Person: Mary Kay Connelly

Reason For Leaving: Was in need of obtaining full time employment

SKILLS

I have always prided myself on being quite confident as well as a self starter, good communicator, listener and team player. In the

past I have always proven to be willing & open to learning new skills at a fast pace so I could apply them at the position as needed

and excel at achieving advancement throughout company. I have been trained to use all office equipment, while specializing in

computers. Full knowledge of Microsoft Office: Word, Excel, Outlook, Publisher, Power Point, and Quickbooks .

References Available Upon Request

Contact this candidate