Data entry, Documentation, Email, Filing, Microsoft Exce Time Manageme

Paulette Humphrey {***}***-****

***** ******* **. ******* ********, MI 48038 ****************@*******.***

Professional Profile

• Adaptive team player

• Strong organizational skills

• Active listening skills

• Sharp problem solver

• Energetic work attitude • Data entry, Documentation, Email, Filing, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Prioritization, Scheduling, Telephone Skills, Time Management,

Professional Accomplishments

Jun 2006 I was promoted to CAE II Retention (sales).

Managed call flow with up to 6 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 8 months in a row.

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Effectively managed a high-volume of inbound and outbound customer calls.

Directed inbound calls in phone queues to improve call flow.

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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Work History

CAE II Retention Comcast, Sterling Heights, MI June/2006-Nov/2013

CAE II Billing Comcast, Sterling Heights, MI Aug/2001-June/2006

Sales Associate Zale`s, Harper Woods, MI May/1998-Oct/1999

Education

General Studies Kettering, Detroit, MI 1991

References are available upon request.

Thank you for your consideration

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