Customer Service Sales
Resume:
Jesus T Gonzales
Converse, Texas 78109
********@*****.***
Professional Skills
. Microsoft Office - Excel, Power point, Word, Outlook
. Customer Service - People Skills, Telephone Etiquette, Sales
Techniques
. Personal Computer - Database Entry, Internet Research, Letter Writing
Professional Experience
G4S Secure Solutions
Employed 09/13 to ?
Security Officer
To go to my assigned post and observe and secure the facility and to ensure
the safety of the clients equipment. To report any incident that is not
with in company s policy or emergency.
Wells Fargo
Employed 10/13 to 01/14
Telephone Banker I
Answer all inbound calls for personal, business and online banking and for
business associates at branch in a Regional Operations Center and write
short notes in comment section for management team and fellow financial
associates after the call.
. Complete request for personnel bank balances, transfers of funds,
investigation and completing official bank forms while maintaining a
high level of customer service and expectations.
. Research all customers account and advise them of all options that
would result in a quick and effective solution which will result in a
one time call by customer.
. Advise and provide customer with complete and accurate information as
to fully educate the client on all products and services the bank has
to offer resulting in sales and retention of the customer
. Provide all options available to the customer that would result in a
quick and effective solution which will result in a happy and
satisfied by customer
. Advise and provide customer with complete and accurate information as
to fully educate the client on all products and services the bank has
to offer resulting in sales and retention of the customer
JP MoganChase
Employed 10/06 - 09/13
Telephone Banker IV
Answer all inbound calls for personal, business and online banking and for
business associates at branch in a Regional Operations Center and write
short notes in comment section for management team and fellow financial
associates after the call.
. Complete request for personnel bank balances, transfers of funds,
investigation and completing official bank forms while maintaining a
high level of customer service and expectations.
. Research all customers account and advise them of all options that
would result in a quick and effective solution which will result in a
one time call by customer.
. Advise and provide customer with complete and accurate information as
to fully educate the client on all products and services the bank has
to offer resulting in sales and retention of the customer
. Provide all options available to the customer that would result in a
quick and effective solution which will result in a happy and
satisfied by customer
. Advise and provide customer with complete and accurate information as
to fully educate the client on all products and services the bank has
to offer resulting in sales and retention of the customer
Redcat USA
Employed: 11/04 - 01/06
Customer Service Associate
Answer all national inbound calls for Redcats USA.
* Completed request for catalog sales.
* Provide complete and accurate information to customer and fully educate
the customer on features, advantages and benefits on the products and
service we offer that result into sales.
* Resolve all questions, billing issues and all service failures through
effective listening, research and analysis while giving complete and
accurate information on solutions with options which resulted in one call
customer satisfaction.
Summary
Excellent in oral, interpersonal and personal communications skills, with
the ability,
to foster teamwork, persuasive in one and one or group communications.
Proficient and knowledgeable in call center computer systems and software.
I am able to quickly learn and adapt, to any call center environment.
Contact this candidate