Customer Service Manager
Resume:
Maryelaina J. Brown
Katy, TX 77449
******************@*****.***
Objective
Self-motivated, career-minded individual, seeking a challenging position
that will highlight my multi-tasking and organizational skills and promote
personal and professional growth within your organization.
Soft Skills
> MS Office (Word, Excel, Outlook)
> Strong organizational and interpersonal skills
> Able to perform multiple tasks simultaneously
> Profound ability to follow and accomplish instructions with minimal
supervision
Employment History
SM&P Utility Resources/USIC October 2005 -
December 2013
Lead Locate Technician-
> Served as Lead Tech and second in command to the Team Supervisor for a
team of 10-15 Locate Technicians.
> Trusted to handle conflict resolution issues in the field between
clients and contractors. Escalated issues that could not be handled
by field techs were rerouted to me for handling.
> Organized daily conference calls and liaised with team to assess
workloads.
> Minimal supervision to complete 60-100 tickets daily, manage own load
and that of others
> Sole party responsible for onboarding of less experienced hires.
> Able to read utility prints and cable maps
> Damage investigations and quality checks of others ticket load and
work product
> Emergency response team lead responsible for responding to and
management of field emergencies.
Control Flow Inc
August 2004 - August 2005
Inventory and Purchasing Manager -
> Product Inventory Manager responsible for tracking monthly inventory
of offshore drilling equipment produced by the manufacturing
department for incoming and outgoing shipments
> Managed accounts payable/receivables for entire company, including
office and warehouse functions.
> Analyzed incoming POs for processing and order fulfillment, working
with manufacturing and throughout the supply chain to meet customer's
requirements
> Produce competitive quotes from bid inquiries
> Implemented and organized an annual inventory audit working with both
internal and external auditors. Successfully completed audit,
meeting or exceeding the expectations of the managers.
Affordable Mobility
January 2001 - July 2004
Customer Service Specialist -
> Helped establish company from ground floor by building a relationship
with the Ann Arbor VA Hospital and becoming the sole contractor for
installing durable medical equipment (DME).
> Fulfilled all POs and processed orders for field technicians.
> General administrative duties commensurate with office management,
including but not limited to, scheduling appointments, answering
calls, routing work orders, accounts payable/recievables, etc.
> Dispatched technicians to fulfill customer orders.
Education
University of Toledo Toledo, Ohio
2001
Sienna Heights University Adrian, MI
1999-2000
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