Customer Service High School

Tia Williams

*** ******* *****. **** ******, LA 71292

318-***-**** *.*****@*****.***

OBJECTIVE

Looking for a position where I will be able to use my communication,

interpersonal, and customer service skills in a highly stimulating and challenging

environment.

EXPERIENCE

August 2007-May 2012

Grambling State University- Grambling, LA

Curriculum Resource Center Representative

Make outbound calls informing students of new resources available to

•

enhance their understanding of math and sciences.

Answer inbound calls.

•

Perform data entry services for the center in regards to resources returned,

•

resources checked out or damaged

Keeping inventory of resources available or in Curriculum Resource Center.

•

Process payments in resource center or over the phone.

•

Assist students with inquires about their bill/account

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Correcting/updating student information

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Process student complaints/concerns for better resources

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May 2012-August 2012

Graphic Packaging International-West Monroe, LA

Assembly Line (Temp)

Checking beer cartons

•

Placing Beer Cartons in boxes to be shipped

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December 2012-Feburary 2013

Entergy-West Monroe, LA

Customer Service Representative (Temp)

Answering Inbound Calls

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Placing Outbound Calls

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Assisting customers with work orders/outages

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Assisting customer with disconnections

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February 2013-May 2013

JP Morgan Chase

Loan Document Specialist I (Temp)

Locating Loan Documents

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Filing Loan Documents

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Sorting Loan Documents

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Scanning Loan Files Into The System

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CenturyLink

Offline Support (Temp)

Performing Credit Checks

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Setting up new service

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Sending Tech’s to resident

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Help customer inquiring about their accounts

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SKILLS

2 Year’s Clinical Experience (Nursing School)

Microsoft Word

Over Four Years’ Experience in Customer Service

Typing

Call Center Experience

Computer Knowledge

EDUCATION

West Monroe High School

West Monroe, LA

High School Diploma- May 2007

Grambling State University

Grambling, LA

Nursing- August 2007-May 2012

ACCOMPLISHMENTS

National Honors Society-2006

Alpha Kappa Alpha Debutante-2007

Louisiana Black Nurses Scholarship-2010

Historically Black Colleges & Universities Scholarship-2010

REFERENCES

References upon request.

Contact this candidate