Customer Service Representative
Resume:
Stephanie Marie Solis
*** ***** **, *** *******, TX 78228
Phone: 210-***-****
Email: accjou@r.postjobfree.com
Over 6 years’ successful experience in customer service and support with recognized
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Summary of
strengths in account maintenance, problem resolution and trouble shooting, sales staff
Qualificat support, and planning/implementing proactive procedures and systems.
ions Computer skills: MS Office: MS Word, MS Excel, MS PowerPoint, MS Publisher, MS
Outlook, MS Visio, Internet Explorer
Strong verbal and written communication skills, multi tasking and cross selling products
skills.
Detail oriented, highly motivated and team worker.
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June 2013
The Millennium Group USAA, San Antonio, TX
Work History
Post Closing Mortgage
1. Reviewed loan files received to verify documents that were
extracted from the base servicing file to determine if
required documents were originals.
1. Communicated promptly with closing agents to ensure
corrected or required documents obtained in a timely
manner.
2. Copied/ scanned all completed servicing file documents
into system for retention and customer availability
purposes.
Media Riders Inc., Houston, TX May 2013 June 2013
Customer Service Representative
Resolved customer’s requests by clarifying the customer's
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inquiry; selecting and explaining the best option to ensure
resolution.
Handle high call volumes for a multiple states.
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Verified sensitive information such as; Social Security and credit
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cards for.
Dec 2011 Jan 2012
Security Service Federal Credit Union, San Antonio, TX
Customer Service Rep
• Responding to account inquiries, problem resolution, account
maintenance.
• Entered transactions into appropriate systems and performing
duties to enhance the credit union relationship with the member.
• Trained for new software of financial services and TSSO.
MMC, San Antonio, TX Sept – Nov 2011
Customer Service Representative
• Informed customers about services available and assessed
customer needs.
Responded to telephone inquiries and complaints using standard
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procedures.
Communicated appropriate options to customers for resolution
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in a timely manner.
Nov – Dec 2010
Wells Fargo – Aerotek Staffing, San Antonio, TX
Data Entry Representative
Handled/ prepared documents for scanning, auditing, and
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archiving.
Trained team members on processes and document preparation.
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Ensured service level agreements, deadlines met, and proper
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shipment of confidential information to appropriate entities.
Nov 2009 Aug 2010
San Antonio College Tri State Staffing, San Antonio, TX
Data Entry Representative
Prepared source data for computer entry by compiling and
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sorting information; establishing entry priorities.
Handled and prepared documents for scanning and archiving.
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Trained team members on processes, document preparation, and Apr 2009 – Nov 2009
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new software.
Accenture, Comsys, San Antonio, TX
Prep Consultant/ Data Entry
Handled and prepared documents for scanning, auditing, and
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archiving.
Maintained operations by following policies and procedures;
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reporting needed changes.
Mar 2007 – Apr 2009
Reduced error ratio on data entered and maintained it at less than
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2%.
San Antonio College Tri State Staffing, San Antonio, TX
General Clerk/ Receptionist Nursing Department
Greeted faculty/ staff and students, in person or over the phone;
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answering or referring inquiries. Dec 2006 May 2007
Issued and retrieved videos from students.
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Filed, copied, faxed and scanned needed documents.
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Aeropostale, San Antonio, TX
Sales Consultant/ Cashier
Developed strong customer skills while handling customer
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requests and inquiries.
Arranged store displays, stocked shelves, monitored/ ordered
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store back up inventory.
Ensured cash and daily cashier activity balanced by counting
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money in cash drawer at the beginning/ end of shift.
Assisted customers with check out.
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John Paul Stevens High School, San Antonio, TX Graduated: 2008
Education
High School Diploma
Contact this candidate